Our consultants are the front line of our Digital HR practice and you will be committed to the success of your customers, working closely with them to implement SuccessFactors products either in classical style, or using the NGA FastTrack approach to project implementation.
The lead specialist is responsible for the implementation of a single SuccessFactors module such as EC, Recruitment, Goals and Performance Management within an overall programme or project implementing SuccessFactors covering both the internal and external (client facing) activities required for successful implementation. Applying best practices, country specific knowledge, and technical know-how they will ensure that the solution fits the client’s requirements and specifications.
The role ensures that all Implementation Services programmes deliver the right quality of deliverables into a customer’s production environment such that Alight | NGA HR meets the client’s expectations for go live and provides a platform for a long and mutually beneficial relationship. The role has responsibility for delivery according to the appropriate implementation methodology (FastTrack or SAP Activate) for the programme and for ensuring it is used and applied consistently within the programme.
The role also supports the sales function with scoping, solution design and estimating for non-FastTrack projects to ensure the full scope of an implementation is known and documented.
Lead the required workshops as laid out by the methodology, ensuring all decisions are accurately captured and recorded in relevant workbooks.
Define and document the overall configuration of the SuccessFactors module(s), making the correct balance between business, technical and functional requirements and constraints, as well as the compatibility with different solution components.
Provide the program/project manager with an overview of feasibility, viability and overall risk of the solution to be put in place
Follow up during the whole project cycle to ensure the solution meets the architectural requirements
Validate the final solution implemented at the client
Support in the delivery of solution workshops to clients and the completion of required documentation.
Provide subject matter expertise to all technical and functional resources assigned in the project
Participate in implementation meetings (client-facing and internal) as appropriate to ensure activities are completed
Ensure successful transition to maintenance teams, either NGA or other
Support project resources in defining solutions in the event that a challenge arises during delivery to ensure that delivery is on time and within budget
Deliver presentations internally and externally to engage with stakeholders and as part of the implementation process
Pro-actively communicates and reports risks and status to the project manager / program lead and project team members e.g. status Reports, progress and next activities
Organize and support the data mapping with client and implementation teams (NGA or Third Party Providers)
Ensure the client fulfil their responsibilities in term of data management, in particular with their data cleansing and data transformation
Be familiar with data security procedures and requirements of both NGA and the client and ensure these are respected as part of the process
Pro-actively maintain an action tracker to ensure the issues are addressed before final customer testing
Pro-actively anticipate project data issues and identify gaps in data that require addressing
With the data validation expert, organize the validation and reconciliation points in the data migration process
Obtain sign off on data migration deliverables from key stakeholders
Track activities in the local data migration plan and respect timelines.
Support the technical resources in the definition of integration requirements
Support in the delivery of integration solution workshops to clients and the completion of required documentation.
Carry out agreed Alight | NGA HR testing and ensure all agreed issues are corrected prior to customer testing.
Support the execution of customer testing and facilitate resolution of issues and queries raised during the testing process liaising as required with relevant stakeholders, partners and internal teams)
Provide highest level of quality assurance, ensuring that agreed deliverables are produced according to established procedures and standards.
Support discussions in evaluating the impact of decision on eventual workarounds for the project and post go live and optimize processes
Support the project manager in cutover planning with the customer
Carry out production migrations according to the agreed plan
Participates actively in the definition of global standards
Drives continuous improvement initiatives with project teams by provision of feedback to Products team on recommended additions/improvements to the standards (FastTrack or SAP Activate) as identified during the life of the project.
Support in the development of proposals and pricing where needed
Attend sales meetings with clients to present the solution and support the sales process
Is accountable for
Delivering consistent solutions for Alight | NGA HR clients within the boundaries of the standards defined by NGA and the capabilities of the SuccessFactors modules
Driving the client to adhere to the standard Alight | NGA HR solutions aligned with SuccessFactors product capabilities
Finding workarounds where gaps exist between client expectations and contractual agreements or standard solutions and processes
Documenting these gaps and their proposed resolution, in particular addressing the impact on project timelines and budgets
Following up on the solution set up, testing, data migration and deployment in close collaboration with client teams, end users, testers, delivery teams, partners and other stakeholders
Keeping abreast of current NGA solutions, SuccessFactors products and their future road map to ensure that knowledge required to stay current is gained
Negotiating and influencing revenue generation through the change control process and when participating in the sales process
Ensuring that lessons learned are documented and shared amongst the NGA community
Developing and maintaining strategic relationships across NGA business lines
Skills and Experience
A sound background in the configuration of SuccessFactors modules
Demonstrable experience in configuring and testing to customers’ requirements
Good business knowledge of HR processes
An ability to translate client business rules to technical business requirements.
Ability to work in a global environment and work on multiple projects at the same time.
The ability to communicate clearly and concisely
Experience with data migration and data management activities in SuccessFactors
Strong attention to detail and outstanding analytical and problem-solving skills
Results-oriented with the ability to work both independently and with others; to be self-directed; to take initiative; to solve problems and overcome roadblocks.
Ability to thrive in a fast paced, rapidly-changing virtual team-oriented environment
Several years’ experience on SuccessFactors
Experience of minimum three end-to-end SuccessFactors EC implementation in a lead capacity (can be in various modules)
Associate certification in SuccessFactors, ideally professional certification
Ability to work with the customer independently
Demonstrated communication and presentation skills
Competent in developing, writing and communicating technical/functional requirements & design documents using SAP standard configuration workbooks
Must be fluent in English and Flemish and/or French, both written and spoken.
About Alight | NGA HR
Alight | NGA HR is uniquely positioned to help HR leaders unlock the true value of their diverse workforce, wherever they are. We focus on customer value, based on over 50 years of experience in HR consulting, HR outsourcing and HR technology. Innovation is the foundation of our business and it’s why we are recognized as a market leader in HR and payroll.
We enable our clients to become better employers by designing, deploying, maintaining and operating HR-as-a-service. Our HR business process services cover workforce management, time and attendance, local, regional and global payroll, talent administration, and people analytics.)
Alight | NGA Human Resources has been a leading provider of HR solutions for almost 50 years. We are recognized as a driver of innovation in HR by leading market observers. Our more than 4,500 employees in 35 countries administer and reward 3 million employees in over 100 countries.