Functional Member - IT Process Management - 154781

Hexaware Technologies (Noida, UP, India) 11 days ago


1.
Job
Description:



a.
Change Management




i.
End-to-end ownership & responsibility of
day-to-day Change Management support




ii.
Coordinate with respective support group’s
Change Owners/Implementers to ensure completeness of change records for
different inputs like implementation plan, roll back plan, Risk & Impact
Assessment, required approvals etc.




iii.
Lead and manage Change Advisory Board (CAB) or
E-CAB




iv.
Lead Post Implementation Reviews (PIRs) for
various critical changes




v.
Participate or lead required reviews,
discussions related to change management



b.
Release Management




i.
Take the ownership to oversee the day to day
operations relating to Release Management




ii.
Ensure Release Requests are assessed properly
and effective Risk assessment and review of Release across teams




iii.
Ensure Release Process compliance, audit
process, provide necessary feedback to Service Providers for improvement




iv.
Forward Plan the release windows and cycles
across Service Providers.




v.
Manage risks and resolves issues that affect
release scope, schedule and quality.




vi.
Measure and monitor progress to ensure releases
are delivered on time and that they meet or exceed expectations




vii.
Communicate all key project plans, commitments,
and changes including requirements, QA plans, schedule, and scope changes




viii.
Manage relationships and coordinate work between
different teams, suppliers at different locations




ix.
Conduct Release Readiness reviews, Milestone
Reviews, and Business Go/No-Go reviews.




x.
Negotiate, plan and manage all release
activities.




xi.
Participate in CAB meetings to discuss release
scope and/or roadblocks.




xii.
Maintain the release schedule for all core
services and ensure alignment across teams



c.
Hardware Asset & Configuration
Management




i.
End-to-end ownership & responsibility of
day-to-day Hardware & Configuration Management support




ii.
The IT Asset & Configuration Manager
manages, controls, and protects the organization’s IT assets & their
relationship (i.e., hardware, virtual etc.) throughout their life cycle, from
acquisition through final disposition. In addition, the IT Asset Manager
designs, develops, and implements the organization’s asset management strategy.Hewould be responsible to manage/oversee Asset/CI updates across the
technology tracks for a customer in a multi service provider scenario




iii.
Develop and maintain company policies and
processes.




iv.
Coordinate with respective Service Provider’s
& Internal teams like Procurement for Hardware & Configuration Items to
ensure updates to Asset Database & CMDB using controls like audits, reviews
etc.




v.
Manage the CI to CI relationship with proper
control.




vi.
Collect information for budgeting, inventory,
contract summaries and cost comparisons.




vii.
Ensure process adherence & compliance along
with process/tool level integrations with other key processes like change,
incident management etc.




viii.
Manage acquisition, deployment, utilization,
tracking, security, and final disposition of IT assets.



d.
For All Process Areas




i.
Maintain in-depth understanding of overall IT
environment of customer as well as services provided by respective support
groups with good command over various technology areas from functionality
perspective




ii.
Regularly assess & identify gaps in current
process and suggest improvements




iii.
Prepare/update training material & conduct
operational trainings/refreshers whenever required




iv.
Utilize implemented KPIs/SLAs for regular
measurements & reporting



2.
Desired
Skills:



a.
ITSM Change Management with deep technology
exposure



b.
ITIL® Foundation certified, Intermediate is
preferred



c.
Strong customer service orientation



d.
Passion for analyzing problems, driving
continuous performance improvement



e.
Comfortable with and effective using MS Office
applications



f.
Close attention to detail and accuracy



g.
Deadline driven and results oriented



h.
Flexible attitude and ability to interact with a
diverse business user community and changing environment



3.
Essential
Requirements:



a.
Graduate (minimum), BE/B. Tech preferred



b.
Practical experience as Change Manager along
with any other 2-3 ITIL® processes



c.
Hands-on work experience on at least one Service
Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent
industry standard ITSM tool (ServiceNow is preferred)



d.
Excellent English communication skills, both
written and verbal, including business writing skills



e.
Experience of performance data analysis of ITIL®
processes



f.
Ability to work with all levels of client and
internal resources



g.
Positive learning attitude and willing to work
in team environmentSIAM cum Multi-vendor ITSM
Change/Release/Hardware Asset/Configuration Manager



Functional Member - IT Process Management - 154781

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