General Manager

BespokeHR (Murray Bridge SA, Australia) 18 days ago

Are you an experienced Executive who has previously managed a large team?

  • Reports directly to Executive – 6 direct reports and team of 75 across 2 sites
  • Based in Murray Bridge, this position is the linchpin of the organisation
  • Diverse role with an opportunity to work closely with the Partnership and Executive team

About the Company

Bridge Clinic, Murray Bridge, offers a wide range of medical care, from consultation by appointment to emergency and casualty medicine, and minor surgery.

Bridge Clinic is a modern architecturally designed clinic, built in the central business district, giving easy access for patients. The Bridge Clinic partners are a vibrant group of doctors with extensive experience in rural general practice. The practice is an accredited Royal Australian College of General Practitioners (RACGP) and Australian College of Rural and Remote Medicine (ACRRM) training practice and not only host trainees, but also medical students during their sixth year attachment in rural general practice.

Partners provide obstetric, anaesthetic, surgical and emergency care at the Murray Bridge Hospital. The 60 bed (sub-regional) hospital and the (regional) Murray Mallee Community Health Service serve the local government area of the Rural City of Murray Bridge and the Murray Mallee region.

Bridge Clinic accommodates over 30 visiting medical specialists from Adelaide who provide high quality specialist health care. Bridge Clinic currently manages and operates the Murray Bridge Respiratory Clinic as a key service for patients in the region. This is part of the Federal Government’s COVID-19 management strategy and contributes to reducing the spread of respiratory disease in the community.

The Position

This position is the linchpin to the organisation and is critical to the effective running of the organisation. It has become available as the current incumbent is retiring after 20 years and has 6 direct reports and supports a team of 75 team members (across 2 sites). There are 11 partners with an Executive of 3 that this position reports to.

Getting this position right will be critical and will also have the ability to be supported by the current Manager as part of their handover process which is a great benefit and testament to the organisation and current incumbant.

The primary purpose of the General Manager is to ensure that the whole practice is managed in an efficient, effective and client-friendly manner that is consistent with and supportive of the clinical and operational objectives.  They are a true generalist that lead the nuts and bolts of the organisation.

Key to this role is the ability to develop, implement and maintain a consistent, organised, market-driven operating environment within Bridge Clinic where the systems, procedures, infrastructure, assets and resources collectively support the clinical and operational teams in delivering the highest standard of care to the clients and best culture environment for the team.

The position will be responsible for:

  • People - Leading the culture, people platforms and processes for the Practice and ensure suitable supervision is in place for all areas including reception, administration and accounts as well as across all areas including recruitment, WHS, training, performance development and management.
  • Workflow – ensure suitable workforce plans and rostering processes are in place to ensure optimal coverage of skills, succession and productivity.
  • Financials – Financial Management and Reporting including overseeing all administration and financial matters relating to the operations of the clinic (to note – a finance officer and business analyst report into this role).
  • Compliance – Ensure all legal, governance, compliance and insurance processes are in place as well as lead all accreditation processes.
  • Systems – ensure the appropriate Management Information Systems (IT) are in place, monitored and updated as required.
  • Property and facilities management – manage the properties of the group including rentals.
  • Communication – ensure ongoing communication to the team and Executive.
  • Executive Support - providing comprehensive and high-quality organisational and administrative support to the Executive.
  • Policies and Procedures – review, develop and update any policies and procedures as required.
  • Projects – lead projects as required by Executive or as part of developing the practice.

To be successful in this position, applicants must be able to demonstrate the below:

  • Prior positions as a Practice, Operations or General Manager with minimum of 5 years background within the medical and/or allied health environment.
  • A background understanding of how General Practice fits into healthcare in a community (and will understand what a Level B consult is).
  • Someone who is looking for a long term position (ie at least 5 years rather than a stop gap).
  • A strong people leader with a strength in staff management, interpersonal skills and a high level of emotional intelligence and consultative in approach.
  • Strength in stakeholder engagement and ability to build strong relationships with local hospitals, suppliers and providers. Any prior experience within a regional community viewed favourably.
  • Strong financial management experience (ability to understand, interpret balance sheets and profit and loss statements and generate appropriate, meaningful reports and commentary).
  • Strong verbal and written communication skills with a strength in report writing.
  • Ability to lead the vision, values, goals and objectives and has high standards of work and a background of modelling by example.
  • Advanced computer skills in word, excel and outlook.
  • A nimble, self-starter/motivator with multi-tasking capability.
  • Would be referenced in prior organisations as their linchpin who get things done and is a fast decision maker who people respect and want to work with.
  • Prior experience in reporting to multiple stakeholders (ie Board, Executive or Owners) viewed favourably.

Sound like you?

Please apply with your resume and short cover letter covering the above areas (please combine your cover letter and resume in one document), and complete the screening confirmation questions relevant to this position (please allow 10-15 minutes to complete the application process). 

For further information please contact Paulette Kolarz – Managing Director BespokeHR on 0412 393 068 for more information.

To note, we will provide regular progress updates on the recruitment process via email sent from our Expr3ss recruitment system. If you have not seen any updates within 2 weeks please check your junk mail first prior to contacting us directly. 

Recruiters and Candidates. Please do not send details directly to the client. The client has engaged BespokeHR to assist solely with this position. If you or any of your potential candidates wish to apply, please do so via the apply button.

General Manager

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