Join our growing team! At DSG, we are investing in digital technologies and expert technicians to help us deliver world-class products and support to our customers and their patients. We offer a competitive benefits package that includes: medical, dental, vision, 401k with employer match, paid time off and more! On the job training is also available.





JOB DESCRIPTION:



The General Manager will be responsible for the overall performance of the Mt Vernon location with particular emphasis on the integration and support of clinical customers. The GM will work professionally with dental hospitals and dental schools in the New York market. They will spend up to 60% of the work week at clinical locations to understand their needs, preferences and assistance for chairside support. The General Manager will involve laboratory technical and non-technical staff on site and at the laboratories towards exceeding customer expectations.





RESPONSIBILITIES:




  • Ability to partner with local sales support team and laboratory leadership at multiple sites throughout the NE in delivering consistent quality of product support

  • Ability to maintain relationships with dentists and staff to retain existing customers

  • Develop reports, invoicing, logistics and workflow needed to support the customer needs

  • Collaborates in the development and implementation of policies, practices, procedures and ensures compliance

  • Promote Safety in the laboratory and assure that all company policies and procedures are followed, providing a safe workplace

  • Assure high quality product is produced and delivered to customers according to standards and expectations

  • Drive productivity to provide products and service economically

  • Achieve excellent Customer Satisfaction by delivering ontime and communicating proactively

  • Build and motivate employees, creating a team environment with high morale




CHARACTERISTICS: 




  • Effective communicator – Understands the importance of overall strategic direction, can translate at the local level and inspire employees to be part of overall network success.  Must also be able to serve as primary point of contact when there are customer issues related to quality and customer service.  

  • Conflict Manager – appreciates the value of diverse points of view and works effectively to achieve win-win outcomes; comfortable in conflict situations and does not take personally or avoid resolving the conflict.

  • Inspirational role model – Walks the talk, is willing to serve as role model for other managers/employees, is authentic and genuinely inspires others to achieve their potential, excellent talent developer. Will communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.

  • Analytical thinker – able to interpret trends and overall business outcomes, effectively navigates multiple reports, KPI’s, lab budget and delivers against financial and operational expectations. Business skills include effective use of spreadsheets, email and word documents to support BTB development.

  • Change Champion – inherently understands the nature/pace of change in our industry and champions our transformation/continuous improvement, does this through authentic words and actions.

 
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