Job Description

About Us

NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.

We are shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges.

We are looking for a General Manager - Solution Management & Architecture Services to join our leadership team for NEC's managed services business; the location for the position is flexible.

Primary Accountability

The role is the single point of accountability for leading, directing, managing and driving results within the Solution Management & Architecture Services function.  Reporting directly to the Director – Managed Services, the role is responsible for the sub-functions of Solution Offering & Development, NECARE product management, UCB Product Management & Architecture Services.  

The General Manager is responsible for effective planning and prioritising, delegating, coordinating, staffing, organising, and decision making to attain desirable profit making results for their entire business. The incumbent develops and implements strategies and plans that will impact the long term performance and competitiveness of the organisation overall.

Key Accountabilities:

  • Define the direction of NEC’s Managed Services Solutions based upon the direction of the Australian ICT market
  • Mange the lifecycle of the Managed Services offerings
  • Work with the Sales team to drive offerings into new and existing accounts
  • Ensure all offerings are market ready and easily repeatable and can be sold and implemented by both the Sales and Delivery teams
  • Drive enablement of offerings across all NEC channels to market
  • Further refine the established Architecture standards that support the sales and delivery processes
  • Mandatory implementation of standards across every  sales opportunity
  • Continual improvement and refinement of standards
  • Architecture capability management across all Manage Services Architects
  • Resource management and utilization of all Management Services Architects
  • Financial management of the relevant business units in terms of budget, forecasting, expense control
  • Managing risk and compliance to all global requirement for the function, enforcing ethical and sustainable business practices across their teams and business
  • Cross company communication and change sponsorship for the function
  • Creating a positive work culture and increasing the level of organisational capability through effective recruitment, training, coaching, counselling, workforce planning, performance management and leadership development, encouraging diversity, respect and cohesiveness

Professional Experience and Qualifications:

  • 10+ years relevant work experience in a senior leadership role in a complex IT solutions environment
  • Prior experience managing large and/or complex teams
  • Prior experience successfully managing full business P&L responsibilities
  • Transformational change leadership and sponsorship experience
  • Proven experience applying complex data and analysis to create market driven solutions
  • Strong commercial & business acumen
  • Have led a large team with demonstrated ability to manage performance and development to achieve superior outcomes
  • Experience in public speaking, with high levels of customer interaction and influence
  • Have successfully worked in a matrix based operating model
  • Relevant degree qualification
  • Relevant industry qualifications / certifications


  • MBA

Come work with us:

At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction and you will enjoy a wide range of benefits such as flexible work options, paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing program and much more.

Become part of OneNEC. Apply online now!

NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres

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