Job Description

Description

 

Here at Wyndham Vacation Rentals, we believe in more than just putting the world on vacation… we believe in our associates.   Our team in the Sevierville, TN area is dedicated to team-work, growth and pride in what we do. We like to get the job done and have fun while we do it. If you have a great attitude, take pride in your work and want to join the best team in Tennessee, then we want to hear from you!

We are currently seeking applicants for a Full Time, Year Round Guest Services Agent for our Sevierville location . The ideal candidate will have a can-do attitude, an eye for detail and a team-work spirit. This position is responsible for answering all guest inquiries, complaints and requests. The guest services department is the central communication hub for the efficient operation of the property. This position is provided a full benefits package to include 4 weeks of paid time off per year! Some key highlights of this position are:

·         Book reservations for guests and owners, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc.

·         Act as an advocate for guests during their stay including efficient processing of all guest inquiries and/or grievances to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.

·         Contacting guests and welcoming them upon their arrival.

·         Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.


Qualifications

 

  •        Ability to multi-task and work in a fast paced environment.
  •       Excellent customer service skills.
  •       High School diploma or equivalent required.
  •       Telephone marketing and/or sales experience preferred.


Job

  Guest Services


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