Job Description

  • Work at a luxury boutiwue hotel, awarded #8 in the Conde Nast Traveler's Readers' Choice awards
  • Make the first and last impression on our guests as a hotel ambassador
  • Work in a fun, guest service focused team!

The Mansion Hotel & Spa is currently on the hunt for an Guest Services Agents (casual) with a vibrant personality and fantastic attitude to join our front office team.

Mansion Hotel & Spa

Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Mansion Hotel & Spa is an entire world apart. A truly spiritual experience, from the moment you sight the spectacular grounds you’ll feel in awe of Mansion’s rich history, grand architecture and unparalleled elegance.

Relax with a treatment at our award-winning spa, enjoy a picnic in our magnificent formal gardens and experience delicious farm-to-table dining at Joseph’s restaurant.

The perfect place to relax and reconnect, Werribee Park is home to the Historic Chirnside Mansion, Victoria State Rose Garden, Werribee Open Range Zoo and a natural riverine where you can find native wildlife and plants

About The Role:

  • Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Be an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person
  • Make recommendations on the hotel and local area
  • Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
  • You will receive on the job training, your uniform and generous discounts on Lancemore accommodation and food & beverages.
  • You will be remunerated at the Hospitality Industry (General) Award 2010 hourly rate for casual staff.

About You:

  • Success in a similar role and exposure to front office reception and reservations work will be highly regarded
  • Impeccably presented with exceptional communication skills (in person and over the phone)
  • Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
  • An acute eye for detail and exceptional administrative skills and able to pick up systems quickly 
  • Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
  • Commitment with flexibility to work mornings, evenings, weekends and public holidays (and occasional overnights)
  • Positive mindset and a can do attitude

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