Job Description

  • Be part of our fun, guest service focused team! 
  • A great role to assist the business during peak times
  • Opportunity may lead to future promotions 
The Yarra Valley Lodge is currently seeking a Guest Service Supervisor to join our team. 

About The Role:

  • Responsible for delivering the ultimate guest experience.
  • Assist the Front Office Manager with driving room's revenue through successful distribution management, excellent revenue management and a strong upsell and cross selling program.
  • Work closely with the Front Office Team at this award-winning hotel.
  • Training and support provided by the hotel's Front office Manager.  

About You:

  • Have a sound and diverse knowledge of industry operations
  • Passionate in all areas of front office and provide highest level of customer service in a hosted environment. 
  • Planning and organisational skills
  • Availability to participate in a 7 day working roster of days, nights, weekends and public holidays
  • Be open to work the occasional overnight when needed
  • Be available for a minimum 3 shifts a week
  • Ability to work under pressure in a high volume, fast paced environment
  • Initiative and be a team player
  • Good personal presentation
  • Self-motivation, can do attitude

About Us:

The Yarra Valley Lodge is the latest addition to the Lancemore Group's ‘white label’ portfolio.

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities. 

  • Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
  • We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
  • We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Apply now!

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