Head of Customer Experience Strategy

DAZN (Berlin, Deutschland) Vor 2 Tagen veröffentlicht
We are on a mission to change sports forever, by putting the consumer first - providing more sport, no long contract and great value. In doing so we want to become an indispensable part of a sports fan’s life. As the Head of Customer Experience Strategy – DACH at DAZN, you will be the champion for customer experience in Germany. You will be responsible for shaping; rallying and aligning teams around coherent strategy for improving the customer experience to enhance DAZN value proposition for our customers.
You will bring together and embed insight we gather on our customers and have a clear view of the customer experience changes and enhancements for the market. You’ll work across a wider group of stakeholders to then make sure that the sum of the parts of these changes is greater than the individual elements, by bringing this together into a single, high-impact strategy & plan.
The ideal candidate with be a confident communicator, used to proactively managing across a wide, multi-disciplinary group of stakeholders. They will have proven track record of defining customer focused strategic direction and successfully worked with teams to deliver impactful results for customers and as a result business growth. 

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.

At part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.

We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations and gender identities. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

We look forward to hearing from you.
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