Head of End User Computing

Mainstay Asia (Hong Kong, Hong Kong) 2 days ago

Job Description

Our client is a leading insurance company going through a considerable amount of growth and transformation, is hiring a Head of End User Computing. The role will work up to C-Level defining and developing the full digital workspace for the organization, that has a scope of circa 30,000 devices across the region and a and a reliability on Microsoft 365. It will also involve utilising market leading tech in video and biometric capability as well as developing a best in field services support model support across the organisation.


  • Define and budget the next generation End User experience Program for IT Infrastructure
  • Understands local needs within region by working with key stakeholders in IT and the Business
  • Develops and implements operating departmental methodologies that insure smooth, professional, and responsive IT operations
  • Oversees the critical path level management of resources and systems
  • Build a professional End User service around Service Now
  • Work with IT security to build an integrated security platform and operations dashboard
  • Build biometric capability into system authentication and integration
  • Increase the capability model in collaboration with vendor management and project teams
  • Leads IT strategic and operational planning to achieve business goals by monitoring service/performance levels, fostering innovation, prioritizing IT initiatives etc
  • Keep current with trends and issues in the IT industry; advises, counsels and educates executives and management on their impact
  • Promote and oversee strategic relationships between internal IT resources and all levels of the organization
  • Develop IT business plans and budget plans that support both the long-term and the short-term objectives of the company

Required Skills:

  • Bachelor's or advanced degree in in Computer Science or a related field
  • 20+ years IT experience related to IT Infrastructure and IT Operations
  • Prior Management experience leading or sponsoring large-scale technical initiatives across an enterprise
  • Practical experience in end user architecture roles
  • Proven Experience within a MS environment ( MS O365, Dynamics 365)
  • Professional Certification PMP and ITIL certifications preferred
  • Strong budgetary management of over 1 Million USD
  • Must have an understanding of all product and service needs, and must maintain knowledge of changing technologies
  • Experience implementing and tracking service levels and reporting metrics and KPIs
  • Thorough knowledge of ITIL Process and Procedures for IT Service Management
  • Experience developing processes and implementing policies and procedures
  • Experience monitoring supplier contracts, specifically tracking performance toward statements of work or service descriptions
  • Prior experience providing IT support across wide geographical area(s)

If you are interested in this position, please send your CV in Word Format to mary@mainstayasia.com and put “Head of End User Computing” in the Subject Heading. 

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2 days ago from Mainstay Asia - View Original

Your application will be forwarded to mary@mainstayasia.com
Please review all application instructions before applying.

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Your application will be forwarded to mary@mainstayasia.com
Please review all application instructions before applying.

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