Head of Experience Design, Melbourne

Concentrix Catalyst (Melbourne VIC, Australia) 6 days ago
Remote Friendly Other Full-time

We’re a global digital services company, offering end-to-end expertise in strategic consulting, service and experience design, multi-platform engineering, and systems integration. You'll join a group of diverse & dynamic individuals who work collaboratively across our projects and client accounts. If you are excited to learn new things and thrive in a team-based culture where you have a lot of fun along the way, then Concentrix Catalyst could be the place for you! Our people and culture are a huge part of what makes us unique. We recruit the best people and create small project teams, resulting in great chemistry between our teams and our customers, this trusted partnership is a catalyst in achieving the best outcome and solutions, solving the needs of today and the wants of tomorrow!

  • Keeping ‘ahead of the game’ and leading the UI/UX team to create high-end, innovative interfaces and experiences
  • Inspiring clients and turning their ideas into world-class experiences
  • Being commercially aware of project resource allocation considering both cost and time
  • Assisting with pitches where required and supporting requirements gathering workshops
  • Coaching, supporting, energising, and ensuring Tigerspike’s values are instilled within the team
  • Responsible for ensuring the on-time delivery of documentation and assets while ensuring quality standards are met
  • Proactively looking to input to Tigerspike’s Kallide UX Methodology and implement this within the team and globally
  • Mentoring the wider Tigerspike team on the importance of UI/UX best practice and drive innovative ways of thinking
  • Communicate design and aesthetic concepts to a wide variety of people with varying levels of interface ability and knowledge including: Client representatives, Consumers, Development Teams, Designers, Project Managers, Senior Managers, Commercial team, and Suppliers

Key Relationships

  • UI/UX Design team
  • Software Engineering & Solution Architecture team
  • Commercial team & clients
  • Project Management team
  • Senior management team
  • Design Competencies, Education, Training & Experience



  • Stellar design skills
  • 8+ years of user experience and digital design
  • Experienced in leading successful design and/or user experience teams
  • Demonstrates strong appreciation and knowledge of UX & fundamental design principles
  • Well versed and highly passionate about technology developments across iOS, Android, HTML5, Social Media etc
  • Experienced in running workshops with internal and external stakeholders
  • Driving efficiencies and implementing best-practice processes within the design team
  • Experience in supporting staff providing coaching where appropriate
  • Experience presenting to both internal and external stakeholders
  • Experience in innovative and creative processes





Our Benefits

  • Flexible work hours and work from home policy
  • 20 days’ holiday (in addition to all public holidays) increasing to 25 days’ holiday each year after your 2nd work anniversary and 30 days after 5 years!
  • 2 Duvet Days per year - that’s for when the day would be better spent at the beach or in bed
  • A generous annual allowance for training and development
  • An annual allowance to spend on your personal growth such as learning a new language, cooking classes, yoga, pottery, or even attending a beer tasting course
  • End of year performance bonus
  • Free Bootcamp classes weekly/lunch sport activities
  • Parental benefits that exceed statutory requirements
  • The chance to work on different projects in our other offices (London, Sydney, Melbourne, Brisbane, Tokyo, Dubai, Singapore, New York, Mumbai, Berlin)
  • Free lunch and drinks on Fridays

*We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status.*

So what happens next?

Once we've received your application, we'll give it as much attention as it deserves and you'll hear from us either way. If we think you could be a good addition to our team, we will give you a call and from there you'll cruise through our recruitment process.








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Head of Experience Design, Melbourne

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