Job Description


Due Diligence

Objectives: Perform checks and controls from the stage of client onboarding to account closing to ensure compliance with local regulations and CIB global procedure. Head of CLM is responsible for supervising the following activities:

  • Client onboarding process as well as account opening

  • Client static data update/ amendments

  • Clients documents safe keeping

  • Monitor/follow-up clients data quality in GCARS/A2

  • KYC recertification (periodic task depending on the sensitivity), to maintain quality and timeliness for the KYC files, to validate the information in GCARS or relevant KYC applications, to ensure the relevant documentation have been uploaded and to validate the CAC and related minutes of meeting.

  • To ensure the monitoring of the SUN GCARS alert (PEP, negative sanction) to process and escalate the alerts to the relevant levels of approval.

  • Client Off-boarding and account closure

    Client Services

    Objectives: Frontline client service throughout the client life cycle.

  • Coordinate client account management workflow

  • Manage clients’ enquiries & complaints (E.g. account balances, fees, payments, incidents)

  • Manage client request with regards to Fixed deposits and liaise with FO

  • Provide feedback on missed deals to business line

  • Manage team performance and ensure all clients requests are followed up, answered and logged timely.

  • Manage e-banking support (Connexis Cash, Trade, Supply Chain) as the first point of contact of e-banking clients and coordinate with Regional e-banking support when request is system/ product related.

  • Responsible for expanding and enhancing data strategy to maximize quality in client relationship management.

  • Interface with Client and BNPP internal teams i.e. Operations to ensure client experiences are well handled and managed.

    Loan Services

    Objectives: Support Coverage in the contract preparation and perform loans related administrative tasks

  • Supervise the loan administration for all types of loans

  • Validate loan facility agreement prepared by CLM Team (Coverage/ Vanilla only)

  • To ensure complete and proper documentation of lines of credit approved to clients of the bank.

  • To be responsible for the safekeeping and custody of all documentation, including but not limited to facility and securities documentation, related to the lines of credit extended to the clients of the bank.

  • To ensure proper, timely and orderly management of the loan facilities extended to the clients of the bank.

  • Coordinate and work with relevant internal and external teams i.e. Legal in case of need to ensure smooth flow of relevant loan processes.

    Corporate Credit Control

    Objectives: To perform   credit control independent from the business lines for the corporates portfolio in line with the global core missions and direction of ITO COO to ensure:

  • Guarantee the conformity of the authorizations & collaterals/guarantees put in place with the credit decisions made
  • Ensure the management and integrity of risk data input into Risk systems used in the control and reporting of credit/counterparty risk
  • Guarantee that credit/counterparty risks taken by the Bank are monitored correctly
  • Contribute to or provide appropriate risk reporting information as required by Business, Risk and Bank Management (for those reporting unavailable in global systems)
  • Mandate on Financial Institutions and Banks is   restricted to Financing Lines
  • Global Market Line excess monitoring related to Corporate is managed/controlled by Risk

Permanent Control

  • Direct contribution to BNP Paribas operational permanent control framework

  • Ensure that the team complies with the operational permanent control, legal and regulatory framework and requirement.

  • Monitor attendance and ensure guidelines are followed (Compliance Leaves, Compliance Training)


  • Assist Head of Client Management and Operations on adhoc basis as required

  • Ensure right balancing of workload across CLM Officers and portfolios.

  • To review and ensure timely updates of the St

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