Job Description


Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2018). Nearly 8,300 employees across Europe, the Americas, Asia-Pacific, the Middle East and North Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.
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Job Summary

The HOS for Production Services is accountable and responsible for all the services under Production Services team. He/She is the main point of contact for the service provider and the clients. He/She manages the budget for the scope. He/She is also responsible for the transition of all new services from other regions/domains to Singapore. He/She manages/monitors the projects/transitions. He/She promotes continuous improvement principles and ensures running a cost efficient model.

The HOS is accountable for the RUN services and is responsible for day-to-day operational services on the infrastructure of all the regions that is supported from ISAP.

The teams are covering two shifts to support Singapore and Europe time zones. The main part of the workforce and service will be focused on Paris working hours where we have the biggest number of clients. Flexible rotations are allowed based on the nature of duties.

Job detailed description
The HOS Team Manager has a wide spectrum of responsibilities and actions.
As the manager of his/her team, he/she:

  • Sets and reviews the work organization according to activity’s requirements and people’s needs and validates the schedules,
  • Animates the team to encourage collaboration and sharing of practices,
  • Has a role in supporting people development,
  • Participates to recruitment process for the team,
  • Vendor relation management

As the manager of his/her scope of activity, he/she:

  • Meets clients on a regular basis to discuss improvement plans, action plans, evolving threats and changing risks, and provide feedback on policies, standards, procedures, guidelines. SIT leads security for GIT and is the main entry point for clients outside of GIT (ISS, BCP, LGL, and Compliance for security topics). 
  • The service includes, but is not limited to, incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management, but also global projects like End of Life, New Builds, migrations and upgrades etc., participation in global Infra events (like Power down and DR Tests)
    ensures activity is performed in compliance with norms, standards, processes and procedures,
  • Reporting and auditing
  • Implements cross-functions activities including continuous improvement initiatives,
  • estimates the yearly budget, sets monthly forecasts and follows up BAU/Project monthly balance.

As the first point of contact for the Service Provider, he/she:

  • manages the daily relationship with the Service Provider and escalates when needed,
  • follows up Provider KPI and related actions,

As a member of ISAP/ITS, he/she:

  • facilitates collaboration and spread of information from and to the team,
    participates to the department’s activities including brainstorming, team building and other team or transversal actions,
  • fosters innovation mindset,
  • contributes to ISAP/ITS global branding and communication
    manage budget (yearly) and forecast (monthly)

• Excellent communication, interpersonal and logical skills
• Customer service oriented
• Team player

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