Helpdesk Consultant

We are seeking an Helpdesk consultant to join our team.

Minimum requirement to apply: Microsoft 365 Certified Fundamentals

About the Company 

Terra Firma is a leading Business Consulting organisation engaged across numerous industry sectors in Australia's Tier 1 and Tier 2 organisations. With a strong track record over 20+ years, we are a leader in the technology consulting industry. 


  • Seeking a Helpdesk Consultant to join our team 

  • This person will work on both internal projects and customer projects 

  • Must be certified in Microsoft and maintain certifications 

  • Manage and build on Terra Firma’s existing Microsoft 365 capability and network infrastructure 

  • Be the “go-to” person for Microsoft 365 and all associated products 

  • Salesforce admin experience would be an advantage

  • Provide level one, two and three support to Terra Firma staff 

  • Research and socialize changes to services offerings by Microsoft regularly 

  • Help to build Terra Firma’s portfolio of Intellectual Property 

  • All other duties as assigned 

About You 

We're looking for a passionate consultant who understands the importance and value that you can bring to an organisation. You will need to be results-oriented and have a collaborative mindset. 

About Us 

At Terra Firma we aim to help you achieve your best by providing:  

  • A strong support network 

  • Interesting client work 

  • Diverse clients 

  • Fantastic employee benefits 

  • A strong team culture 

If you possess the above skills, and are looking for an opportunity to work with an exciting client and project, please don’t hesitate to apply.

For a further discussion, please contact Elisa, Kasia or Aoife on 03 8611 5099 or

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Helpdesk Consultant

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