Job Description

Job Summary

To properly clean and supply all assigned guest rooms and other areas as designed. Assist with preparation for daily work assignments and team success.

Summary of Major Duties & Responsibilities

  • Picks up extra cleaning and guest room supplies in the Housekeeping department.
  • Properly cleans and stocks assigned quota of rooms daily according to standards.
  • Maintains a clean and neat area at all times.
  • Replaces guest room amenities as necessary.
  • Reports all maintenance problems to Supervisor / Facilities.
  • Assist with stocking and cleaning of all housekeeping.
  • Assists with making of linen bags for daily turns.
  • Stocks area for next day.
  • Checks vacuum bags twice a day, emptying if full.
  • Offers assistance to guests in a friendly, genuine and courteous manner.
  • Maintains records of work completed.
  • Reports and delivers lost and found items to the Housekeeping office.
  • Assist with maintaining cleanliness of the resort guest rooms, public areas, and back of house areas.
  • Assists with special projects as assigned.
  • Completes deep cleans of guests rooms as assigned.

Management reserves the right to change and/or add to these duties at any time.

Required Skills

Personality/Attitude Requirements

  • Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
  • Must be self-motivated and disciplined
  • Must be able to prioritize and complete work assignments on a timely basis
  • Must maintain strict confidentiality and judgment regarding privileged information
  • Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
  • Must be committed to continuous improvement.
  • Must have professional appearance with good personal hygiene
  • Must promote and support a “team” work environment by cooperating and helping co-workers
  • Must adapt to changes easily
  • Must enjoy a fast-paced, dynamic environment
  • Must show appreciation to others
  • Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
  • Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
  • Must reflect Dollywood’s core values through the lens of dignity and respect.
  1. Essential Functions Necessary To Perform Job Duties
  • Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
  • Able to hear, see and speak
  • Able to speak, read and write in English
  • Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
  • Must have manual dexterity necessary to complete all job duties
  • Able to sit and/or stand for long/short periods
  • Able to maintain good personal hygiene
  • Able to get along with other employees to work out problems and resolve conflicts
  • Able to comprehend instructions and retain information
  • Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
  • Able to be productive in a fast-paced, dynamic environment
  • Able to be flexible to handle frequent changes in priorities
  • Able to prioritize tasks and complete assignments on time
  • Able to operate/drive a company vehicle with valid TN driver’s license
  • Able to add, subtract, multiply and divide with accuracy.
  • Able to lift up to 50 pounds
  • Able to communicate effectively using standard English grammar and punctuation
  • Able to tolerate temperatures of 0 to 140 degrees.
  • Able to work outdoors.
  • Able to stand and lift for long periods of time.
  • Able to transport material or equipment, or lift, move, or carry heavy (over 30 pounds) materials for intermittent periods throughout the day.

Essential Functions Necessary To Perform Job Duties

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