Housekeeping Office Assistant

Summary

Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We build connections, celebrate success and create inclusive environments, together.

At Hyatt, there’s a home for every stage of your career and we have an exciting opportunity for a Housekeeping Office Assistant to join our team.

Located adjacent to Darling Harbour in Sydney's Central Business District. Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

The Benefits of Working with Hyatt Include:

• After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
• Discounted accommodation for associates as well as friends and family
• Rewards and recognition programs
• Learning and development opportunities
• Fully laundered uniform
• Discounted city parking
• The opportunity to join an international group with endless career opportunities

The Role:
As our Housekeeping Office Assistant, you will be the administrative heart-beat of the Housekeeping Office. You will assist the management team with the coordination of administrative Housekeeping duties. Using your strong written and verbal communication skills, you will play an instrumental role in the investigation of service enquiries. You will have a passion for people and service, showing care in your daily work. 

Responsibilities Include:

• Providing administrative support to the Executive Housekeeper and Housekeeping management team
• Investigating service issues, responding to guest feedback received via HySat/Medallia and social media
• Facilitating stock taking inventory items and tracking consumption levels
• Record keeping of lost and found items, maintaining databases and guest communication
• Active involvement in developing and upholding HotSOS standards, assisting with reporting as required
• Assisting with office emails including distribution and booking of couriers for outgoing mail/post
• Maintain the office area in a neat and tidy manner in alignment with health and safety requirements

Our Ideal Candidate will possess: 

• Prior experience in a large-scale hotel or hospitality venue
• Excellent verbal and written communication skills
• Strong computer skills
• Experience working with OPERA and Medallia is desirable 
• A passion for delivering a high level of guest service
• Valid working rights in Australia
• The availability to work 38hrs per week on a rotating roster