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HR Helpline Advisor

Apple
Cork
29 days ago: Apple

Job Description

Summary

Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have envisioned - and now can’t imagine living without. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world a career with Apple might be your dream job… Just be prepared to dream big. Apple are currently recruiting for a HR Helpline Advisor fluent in German and English, supporting multiple countries in EMEIA, this is an exciting role to join a growing dynamic and focused team within the Apple business. This position is based in Cork, Ireland.

Key Qualifications

Key Qualifications
  • To apply for the position, you should have:
  • Human Resources experience is essential, and where possible customer contact centre experience
  • Flexibility to work varied shifts on a 5-day schedule from Monday to Friday
  • Fluency in English and German
  • Proven ability working with confidential data
  • Strong verbal and written communication skills
  • Strong organizational skills and the ability to multi-task
  • Demonstrated ability to work well in a collaborative environment
  • Experience helping to improve operations and deliver a great customer experience
  • Fantastic attention to detail and proven ability to effectively prioritize their workload
  • An appetite for continuous learning
  • EXPERIENCE ON THE FOLLOWING SYSTEMS WOULD BE AN ADVANTAGE:
  • Mac OS systems experience
  • Enterprise HR systems (Oracle, PeopleSoft, SAP, etc.)
  • Knowledge management systems experience
  • Using data and information to influence process improvement and change

Description

Description
As the HR HelpLine Advisor, you will: - Serve as a primary HR point of contact for all employee and manager enquiries regarding benefits, employee data, HR systems and pay for the countries we support - Respond to employee inquiries through phone or email by accessing a variety of tools and knowledge bases - Administer HR-related processes for internal customers, including data entry and support for Apple’s HRIS tool, Merlin - Develop strong internal relationships across Human Resources and with internal process partners to better understand these functions - Share and improve processes within the team and across Apple’s businesses, - Record all enquiries and resolutions in a customer relationship management system using the defined way of working taught at HR HelpLine - Analyze trends and report results, bringing findings and insights from our team to our businesses, - Help make the HR HelpLine experience truly rewarding for customers.

Education & Experience

Education & Experience
- HR Qualification/Degree or equivalent experience

Additional Requirements

Additional Requirements
As the HR HelpLine Advisor, you will: - Serve as a primary HR point of contact for all employee and manager enquiries regarding benefits, employee data, HR systems and pay for the countries we support - Respond to employee inquiries through phone or email by accessing a variety of tools and knowledge bases - Administer HR-related processes for internal customers, including data entry and support for Apple’s HRIS tool, Merlin - Develop strong internal relationships across Human Resources and with internal process partners to better understand these functions - Share and improve processes within the team and across Apple’s businesses, - Record all enquiries and resolutions in a customer relationship management system using the defined way of working taught at HR HelpLine - Analyze trends and report results, bringing findings and insights from our team to our businesses, - Help make the HR HelpLine experience truly rewarding for customers.

Summary Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have envisioned - and now can’t imagine living without. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world a career with Apple might be your dream job… Just be prepared to dream big. Apple are currently recruiting for a HR Helpline Advisor fluent in German and English, supporting multiple countries in EMEIA, this is an...