HR Service Delivery-HCM Operations-Vice President-Hyderabad

Goldman Sachs (Hyderabad, TS, India) 6 hours ago


Human Capital Management (HCM) at Goldman Sachs is charged with shaping our industry-leading people strategy and is in an exciting state of transformation to do so. Nearly every program, process and tool across the division is being redesigned and deployed to deliver a best-in-class experience for our leaders and employees. As part of our transformation, we are also moving to a leading practice operating model consisting of Business Partners providing strategic coaching to business leaders, Centers of Excellence setting strategy and developing programs for HCM value streams, and a customer-facing Service Delivery Organization delivering services across the hire-to-retire lifecycle to Goldman Sachs leaders and employees.



As a Vice President in the Global Service Delivery, you would be responsible to lead and manage all aspects of the Global Workforce Administration processes. You will be responsible to lead a professional service environment that is driven by excellence, efficiency and experience, build and supervise the Global team of WFA and Business Partner operations areas so as to ensure accurate, timely and effective workforce data and admin process, implementation of all associated controls and fulfilment of statutory and compliance internal and external requirements.


  • Report to the HCM Global Lead of Service Management and Operations, serve as a functional advisor to the senior management and support them in driving the long term vision, strategic planning and implementation of innovative solutions to continually improve the Service delivery systems and processes (to include digitization, automation and new technologies of Chatbots etc).

  • Work very closely with the Global stakeholders within HCM (Acquisition, HRBP, Total Rewards, Development, performance Management, Payroll etc.), other functions (legal, risk, global mobility etc.) and business to drive operational excellence, risk and compliance management, and HCM program management.

  • Be responsible to manage end to end HCM operations for all employees, contingent workforce managment to multiple geographies, facilitate smooth transitions, be accountable and lead internal and external audits.

  • Partner closely with the HCM Service Management, product management and engineering teams to assess and recommend performance metrics and measures, continually assess the effectiveness and value of the technology solutions to deliver a more integrated and seamless approach to HCM delivery.

  • Work closely with the strategic partnership team and effectively manage vendor relationships, operational governance to support HCM goals and objectives, negotiate and manage vendor service delivery and ensure vendor compliance.

  • Partner with the Risk and Compliance teams of the firm and HCM to formulate, implement and manage the risk and control measures for processes, handle projects and processes adhering to regulatory compliance and control.

  • Manage expectations and work in close partnership with various team to solution/ problem solve and ensure customer delight. Implement and follow Service Delivery governance model, effectively manage the day to day operations and build on the transforming HCM operating model.

  • Understand the HCM tools and systems, improve existing operations processes, create efficiencies by automating manual processes, measure and monitor Service Level Agreements (SLAs) in respect the team and vendor partners and Key Performance Indicators (KPIs) across the value stream to ensure that the business receives the maximum value from Service Delivery functions at an optimized cost.

  • Provide predictive insights to the Global Service Delivery Leadership, HCM leadership, keep abreast of new best practices, software developments and technologies in HCM, investigate and recommend new HCM operations service offerings to add incremental business value.

  • Lead and manage operational teams, escalation management, demonstrate high proficiency in operations procedures and excellence, be accountable for change management, proactive in communications, define performance metrics for the team and individual performance,

  • Ensure effective and efficient working relationships between the team members, maintain a high level of morale and productivity, provide direction, mentoring and coaching, implement training and development plans, succession planning, overall an effective people, process and technology management.



  • 15+ years of experience in a fast paced, full life cycle HR business related role, HR generalist and operations environment

  • Knowledge of multiple HR disciplines and proven track record in continually improving HR service delivery outcomes, including risk management

  • Collaborative team player who demonstrates flexibility and can-do attitude as a part of a motivated, high performance HR systems and in a dynamic global environment. Good relationship management

  • Experience in building and leading global teams, vendor management, HR risk management

  • Well-versed in technology capabilities supporting the HCM services.

  • Proven track record in complex transformation programs

  • Detail-oriented problem-solver who is able to employ leadership, critical thinking, and time management skills

  • Excellent communication and interpersonal skills, both written and oral

  • Highly collaborative, team-oriented, and strong consensus builder with confidence in interactions with senior stakeholders

  • Demonstrated ability to work well under pressure; able to manage and execute effectively on multiple, time-sensitive projects, with keen sense of urgency

  • Openness to feedback and strong self-awareness

  • Preferred MBA / Bachelor’s Degree with relevant experience


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HR Service Delivery-HCM Operations-Vice President-Hyderabad

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