HR Service Delivery – Service Transition- Associate , Hyderabad

Goldman Sachs (Hyderabad, TS, India) 1 day ago



Human Capital Management (HCM) at Goldman Sachs is charged with shaping our industry-leading people strategy and is in an exciting state of transformation to do so. Nearly every program, process and tool across the division is being redesigned and deployed to deliver a best-in-class experience to our leaders and employees. As part of our transformation we are also moving to a leading practice operating model consisting of Business Partners providing talent strategy and coaching to business leaders, Centers of Excellence setting strategy and developing programs for HCM value streams, and a customer-facing Service Delivery Organization delivering services across the hire-to-retire lifecycle to Goldman Sachs leaders and employees.



The Service Transition Associate role is a senior role in the Human Capital Management (HCM) division in Service Delivery. The Service Transition Associate sits within the Service Management team and is a key player in a wider HCM transformation program. You would be responsible for overseeing all aspects of technical, organizational, process, and physical site readiness to launch a new service in HCM. Examples of new HCM services you would prepare to deploy may include one or more of the following: end-to-end recruitment processing, performance management, learning services, compensation and total rewards, exit management and other services across the hire-to-retire lifecycle.


  • Program and Project Management to deploy new HCM services, being delivered from new locations, with new resources, and with new technology

  • Develop detailed transition plans in collaboration with cross functional teams that will require analysis and evaluation of variable factors

  • Collaborate with the service owner to establish clear service definition, in alignment with HCM service catalogue, and establish deployment approach and timeline

  • Coordinate with 3rd party HCM technology and service providers to prepare for service onboarding and/or off-boarding steps

  • Oversee testing, application, data, and infrastructure readiness for service deployment

  • Have a transformation mindset to identify process improvement / automation opportunities.

  • Contribute and play an active role in managing various service management activities such as Performance Reporting, Governance, Change Mgmt, Incident Mgmt etc.

  • Ensure HCM resources are fully prepared for a service go-live including overseeing knowledge transfer efforts between existing resources and new resources

  • Oversee training completion for employees delivering the service, including standard operating procedure (SOP) finalization and adoption

  • Ensure interaction and governance model is established to clarify roles, responsibilities, and hand-offs to effectively deliver the given service

  • Plan, coordinate and execute a service dress rehearsal

  • Contribute towards establishing preliminary service level agreements and partner with HCM service management reporting SMEs to ensure reporting infrastructure is ready to be deployed

  • Help establish a hyper-care model for user support post service go-live



  • 6 to 10 years’ Service transition experience, ideally in human resources or other corporate function

  • Familiarity with HR technologies, HR service models, and HR metrics

  • Prior experience in process-driven transformation and continuous improvement methodologies and tools

  • Experience in Financial Services industry preferred

  • Bachelor’s Degree (BA/BS) and/or graduate degree.

  • Detail-oriented problem-solver who is able to employ leadership, critical thinking, and time management skills

  • Excellent communication and interpersonal skills, both written and oral.

  • Highly collaborative, team-oriented, and strong consensus builder with confidence in interaction with senior stakeholders

  • Demonstrated ability to work well under pressure; able to manage and execute effectively on multiple, time-sensitive projects, with keen sense of urgency

  • Openness to feedback and strong self-awareness


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HR Service Delivery – Service Transition- Associate , Hyderabad

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