Sr. Implementation Engineer

Vocera Communications, Inc. (Brisbane QLD, Australia) 14 days ago
Remote Friendly DevOps & Sysadmin Oceania Full-time

Location: Remote

Type of Employee: Full Time

Vocera delivers the leading platform for clinical communication and workflow. Our mission is to simplify and improve the lives of healthcare professionals, patients, and families while enabling hospitals to enhance quality of care and operational efficiency and humanize the healthcare experience. Hospitals and health systems around the world have selected our solutions to enable care teams to communicate and collaborate using smartphones or our hands-free, wearable Vocera Smartbadge and Vocera Badge. They can create a richer, more human connection for patients and their loved ones before, during, and after care using Vocera Ease applications. Our platform is interoperable with most clinical and operational systems used in hospitals. In addition to healthcare, Vocera solutions are found in aged care facilities, veterinary hospitals, luxury hotels, retail stores, schools, power facilities, libraries, and more. Vocera is headquartered in San Jose, California, with offices in Indiana, Orlando, Canada, India, United Arab Emirates, Australia, and the United Kingdom. Learn more at [...] and follow @VoceraComm and @VoceraEase on Twitter.

Position Description: Vocera is seeking a customer focused Sr. Implementation Engineer to execute technical planning, architecture, and implementation of on-premise communications solutions that result in a successful deployment within the customer environment. This position requires extensive travel throughout Australia, as well as within New Zealand and further International support in Middle East and the US. This position reports to Tony Walls, Director, Services International.

Responsibilities

  • Plan, architect, install, configure, test, and validate Vocera communications solutions; this includes assessing the customer’s wireless environment, supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the Vocera system software, and performing end-to-end system testing
  • Integrate the Vocera solution with external systems (such as phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware)
  • Transfer knowledge to our customer’s technical staff to enable them to successfully maintain Vocera solutions. Train the customer system administrator and help desk staff
  • Create test plans; troubleshoot customer environments, including researching wireless configuration and compatibility issues, and optimize the performance of the Vocera system
  • Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements
  • Lead and coordinate activities effectively with internal cross functional teams
  • Mentor and guide internal team members; Effectively communicate project status to stakeholders in a timely, consistent, and clear manner

Competencies

  • Ability to successfully meet implementation timelines in a fast-paced vendor environment with high customer expectations and limited resources
  • Solid problem solving and analytical skills resulting in the discovery and resolution of hidden issues some of which may be related to source data
  • Effective organizational and multi-tasking skills with ability to manage multiple simultaneous customer engagements
  • Proven experience implementing or supporting IP based PBX systems; wired and/or wireless VoIP, and SIP trunking
  • Successful track record integrating with third party systems utilizing HL7
  • Demonstrated ability to collect, document and negotiate customer requirements
  • Efficient, organized, self-starter capable of managing competing priorities
  • Excellent interpersonal skills and ability to communicate professionally with customers, partners and internal teams through strong written and verbal communications skills
  • Ability to develop and teach technical courses and present information to technical and non-technical audiences

Requirements

  • BS. in Computer Science or related field or equivalent
  • 8+ years of relevant experience in a customer-facing technical services or support role including experience with Windows Server and Linux operating systems (Physical & Virtual environments)
  • Solid understanding of networking and knowledge of wireless tools such as Wireshark, Ekahau and Omnipeek would be beneficial
  • Solid understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems
  • Exposure to integrating nurse call and/or patient monitoring systems directly or using middleware
  • Ability to deploy technology in the Healthcare market is highly desired or similar experience in other services industries such as Hospitality, Retail or Education
  • Field based position requires a productive home office environment, with up to 80% domestic travel. There may be occasional international travel

Belief in Diversity
Vocera Communications is an Affirmative Action Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

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