Excellent presentation, interpersonal, and communication skills; effectively communicates (both written and oral) at all levels throughout an organization.
Comfortable gaining commitment and works collaboratively across teams to reach common goals.
Ability to make decisions based on a broad range of issues, within and outside the control of the day to day working environment.
Ability to identify, define and execute upon opportunities for improvement and recommend alternative solutions to process inefficiencies.
Ability to support pre-sales efforts and activities at existing customers and new prospects.
Solid decision-maker that takes responsibility for projects, people, and actions.
Strong analytical and problem-solving skills, excellent time management.
Skilled relationship manager, adept at building a network of contacts inside an organization.
Business results orientation; emphasizes high quality, productivity, and stakeholder satisfaction.
Proven ability to work effectively with executive management.
Previous implementation and project management experience is required.
Would be responsible to:
Demonstrate the required behaviors, knowledge, and skills to manage the delivery of assigned projects; develop and maintain end-to-end plans to manage project timeline, scope, deliverables, and resources.
Coordinate overall project communications, measure progress and monitor performance, and manage risk and issue resolution—anticipating, documenting, and escalating as appropriate.
Effectively interface with senior management, key stakeholders, and vendors regarding project deliverables, status, issues, and risks.
Work with Operations business units to assess and streamline processes in order to mitigate risk, cost or service issues and generate efficiencies.
Support ongoing project management- including progress monitoring, reporting and quality assurance throughout the project.
Build and Manage project staff (directly or indirectly); provide leadership, direction, guidance, and support in driving toward expected project outcomes.
Identify and monitor cross-project interdependencies; develop and propose solutions to resolve resource conflicts.
Collaborate with other teams to share approaches, develop best practices and improve team capabilities to successfully migrate clients.
Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team
Creates implementation plans for improvement initiatives including timeline, owner, and key milestones.
Cultivate open communication with customers, and business partners in an effort to identify opportunities to improve processes and Methodologies
Customer facing experience with large enterprise clients.
Domestic and/or international travel may be required.