Implementation Head

Tactive (Erode, TN, India) 23 days ago
Exp: 10+ years.

  • Excellent presentation, interpersonal, and communication skills; effectively communicates (both written and oral) at all levels throughout an organization.
  • Comfortable gaining commitment and works collaboratively across teams to reach common goals.
  • Ability to make decisions based on a broad range of issues, within and outside the control of the day to day working environment.
  • Ability to identify, define and execute upon opportunities for improvement and recommend alternative solutions to process inefficiencies.
  • Ability to support pre-sales efforts and activities at existing customers and new prospects.
  • Solid decision-maker that takes responsibility for projects, people, and actions.
  • Strong analytical and problem-solving skills, excellent time management.
  • Skilled relationship manager, adept at building a network of contacts inside an organization.
  • Business results orientation; emphasizes high quality, productivity, and stakeholder satisfaction.
  • Proven ability to work effectively with executive management.
  • Previous implementation and project management experience is required.

Would be responsible to:

  • Demonstrate the required behaviors, knowledge, and skills to manage the delivery of assigned projects; develop and maintain end-to-end plans to manage project timeline, scope, deliverables, and resources.
  • Coordinate overall project communications, measure progress and monitor performance, and manage risk and issue resolution—anticipating, documenting, and escalating as appropriate.
  • Effectively interface with senior management, key stakeholders, and vendors regarding project deliverables, status, issues, and risks.
  • Work with Operations business units to assess and streamline processes in order to mitigate risk, cost or service issues and generate efficiencies.
  • Support ongoing project management- including progress monitoring, reporting and quality assurance throughout the project.
  • Build and Manage project staff (directly or indirectly); provide leadership, direction, guidance, and support in driving toward expected project outcomes.
  • Identify and monitor cross-project interdependencies; develop and propose solutions to resolve resource conflicts.
  • Collaborate with other teams to share approaches, develop best practices and improve team capabilities to successfully migrate clients.
  • Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team
  • Creates implementation plans for improvement initiatives including timeline, owner, and key milestones.
  • Cultivate open communication with customers, and business partners in an effort to identify opportunities to improve processes and Methodologies
  • Customer facing experience with large enterprise clients.
  • Domestic and/or international travel may be required.

Implementation Head

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