About Nokia At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries. About Customer Operations Our Customer Operations (CO) organization is the primary interface with communication service providers. The CO organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets. This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account. Job Description, Job Responsibilities & Competencies Telecom Implementation Manager is linked to the Job Profile Site Engineering Specialist. Site Engineer works typically in several technology areas with intermediate to advanced skill level or with one technology area at an advanced skill level. • Creates implementation plan and technical infrastructure document. • Contributes to gathering customer requirements, Contributes to migration procedures. • Contributes to knowledge documentation in various tools like Sharepoint, ShareInside, Yammer, ShareNet, discussion forums. • Works autonomously and effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services. • Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives. • Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective. • Shares initial ideas for professional direction of own organisational unit. • Acts as a professional advisor and mentor for staff/work team/task forces. • May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work. •Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues. •Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements. •Transfers concepts for professional direction of own organisational unit into actionable measures. •Provides working leadership and training to less experienced personnel. •May lead in Country/National or Market Unit level a specific projects and virtual teams with medium risks and resource requirements Pre-Sales, Project Initiation/Planning phase: •Technical and site solution content support to Deploy Product Management (Deploy Services Portfolio sales/Global Sale Services) for project tender and preparation. Local country/project knowledge and Site Engineering expertise. Participation on customer pre-sales workshops as Senior Site Engineering Subject Matter Expert. Up-sell opportunity identification and portfolio promotion. •Support Project Delivery Manager in project preparation during project planning phase by providing site workflow process and site engineering expertise. •Finalize site solution technical design (Model Sites) for project implementation according to Technical and Services solutions agreed with customer. Collaborate with Deploy SPS and if needed co-ordinate NPO, SA and CW input to ensure proper technical site solution. Delivery phase: •Leading project ramp-up activities from Deploy Site Engineering side. •Creates, updates and amends site solution technical designs and installation planning guidelines for project implementation during delivery. If needed co-ordinatesServices Portfolio sales, RN PPS, TM, NPO, SA and CW input to ensure proper technical solution •Manages Site Material Manager and project logistics in preparing project product and material requirements and demand plans •Works with Project Delivery Manager in customer interface to agree site technical solutions and specifications for project works. Technical interface for site engineering issues in project. When needed, interface with customer relating to implementation and site solutions issues. •Definition of site survey documentation, site-specific documentation, implementation guidelines, share of responsibilities, site activities and acceptance process in collaboration with Project Delivery Manager and Technical Manager •Monitor change notes and technical documents to be applied and shared with project and subcontractors. Acts on changes in project requirements or specifications. •Support Field Force on telecom Implementation is completed according to Nokia site processes, NOLS and site engineering guideline documentation. Including technical training and competence development activities for subcontractors. Site Engineer in regard to Site Material independently works within broad guidelines and uses best practices and knowledge of internal or external business issues •Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements. •Transfers concepts for professional direction of own organisational unit into actionable measures. •Provides working leadership and training to less experienced personnel. •Acts as a professional leader for staff / work team / task forces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business. •Often leads functional teams or projects with moderate resource requirements, risk and complexity, handles day-to-day staff management issues, including resource management and allocation of work. •Has in-depth organisational and relevant market knowledge and uses understanding on how relevant areas can be integrated to achieve objectives. •Contributes to strategic decisions within professional area. •Solves complex problems based on sophisticated analytical thought and complex judgement. •Contributes to development of concepts to determine professional direction of own organisational unit. •Defines and implements Market Level Deploy site material and product strategy and mode of operation together with key stakeholders (Procurement, Deployment, Logistics, Customer Teams, Project Organisations, Sales, other Business Units and other Business Groups). •Responsible of new product creation and portfolio data management. Market owner for Deploy material and product portfolio. •Provides portfolio expertise support on Deploy material and products during pre-sales and delivery phases. •Provides technical expertise for material and product supplier selection for procurement process. •Interprets internal and external business challenges and recommends best practices to improve products, processes and services. Key Competencies Customer Focus Cost Management Industry, Market & Technology Understanding Influencing others Processes, Methodologies and Tools Negotiating Site Design and Acceptance Site Materials Management Network Implementation Service Delivery Production Engineering Health & Safety Management Quality Management Turnkey Competence Project Management Trial Support Fluency in English, French and/or Dutch strongly preferred. Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.