As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
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We are looking for a Technical Implementation Specialist to take part in the daily operations of our communications platform.
You will be part of the Customer Support & Operations team, responsible for the implementation, provisioning and onboarding of our main services, customers and partners.
This role sits in Jakarta, Indonesia and reports to the Technical Implementation Manager.
Our ideal candidate will have a professional technical implementation or technical provisioning background in the telecommunication industry, UCaaS, CPaaS, or come with strong technical background skills.
You will become part of our Technical Implementation Team, first-class technical delivery team for our customers and suppliers.
Ability to meet daily, weekly and monthly quality targets.
Review customer accounts, to determine the right services and setups based on their products.
Comply with customer requirements based on their contracts and services.
Interact with our customers’ and partners’ to ensure a smooth onboarding first in class communication.
Perform troubleshooting, and testing to ensure the right quality of services during customers and providers onboarding.
Perform accounts updates for providers and customers in our SLA.
Work cross-functionally with Engineering, Product, Sales and Procurement teams to improve customer onboarding, internal tools and processes.
Desired Skills & Experience:
A Computer Science degree, or equivalent experience.
1-5 years of experience in technical provisioning, technical implementation or technical support operations role.
Experience working in a changing and fast-paced environment.
Familiar with customer and provider onboarding related issues.
Excellent judgment to prioritize customer requests based on their urgency and severity.
Fluency in English – written and verbal.
A great team player with excellent communication skills.
Strong analytical, problem solving & multitasking skills.
Work on own initiative in a dynamic and fast-paced business environment.
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