Job Description


Position Summary The primary responsibility will be to provide support services with all aspects of technology as it relates to the Jakarta office (JAK), the AP’s Region and BCG. This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs.
 
  Job Responsibilities
  • Communicate and respond frequently with/to end users as well as with local, regional, and global support teams
  • Provide a high level of customer service while supporting end users/off-site case teams; support includes, but is not limited to, laptops, desktops, BlackBerry, phone and voice mail systems
  • Successfully troubleshoot issues both independently and in collaboration with all available resources
  • Maintain configurations of all notebook and desktop computer systems according to established standards
  • Document and update technology related instructions and procedures as required
  • Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources
  • Maintain problem call history by recording calls in CA ticket database; analyse call data to proactively identify improvement opportunities
  • Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs
  • Participate in local, regional, and global projects, as appropriate, to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG
  • Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management
  • Set up AV equipment for internal/external meetings
  • Set up office for new staff members and office moves
  • Audit and control inventory, as required example: ECM database system
  • Monitor mobile device/ 3G or internet data card usages
  • Basic Job Requirements Education/Experience
  • B.A. / B.S. degree candidate or comparable knowledge in IT
  • More than 7 years experience, preferably in a professional services environment
  • Experience in communicating and presenting technical concepts to management, peer group and staff
  • Experience in working with teams
     
  • Knowledge
    • Microsoft Windows 10 professional, Microsoft Office 2013 Professional
    • Basic skills in the following areas: hardware, software, telecommunications, networking, and troubleshooting
  • Microsoft Windows 10 professional, Microsoft Office 2013 Professional
  • Basic skills in the following areas: hardware, software, telecommunications, networking, and troubleshooting
  • Key Competencies
  • Focus on excellent customer service and needs of the user community
  • Reliable and cooperative team player; displays consideration and respect for others
  • Displays tact, patience and the ability to handle stressful situations
  • Demonstrate competence and character that inspires trust
  • Communicate effectively with the management groups and office technical staff
  • Able to work independently, exercising sound judgment and initiative
  • Demonstrate strong ability to identify, analyse and solve problems
  • Able to respect all BCG information as personal and confidential
  • Focus on continuous learning to further IT knowledge and career development
  • Self-starting attitude, resourcefulness, professionalism
  • Ability to work independently as well as in a team environment
  • Flexibility and responsiveness
  • Ability to meet deadlines
  • Excellent oral and written English, clear communication
  • Position requires mobile phone to be worn at all times, 24 hour operation
  • Company Information The Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest value opportunities, address their most critical challenges, and transform their enterprises. BCG was founded in 1963 and is a privately owned firm with more than 14,000 employees across 85 offices in 48 countries. Integrity, respect for the individual, delivering value, and making an impact on society are just some of BCG's core values. BCG's commitment to both our clients' success and our own standards is what sets BCG apart as a world-class professional services organization. Join BCG - start your career at a company that is consist
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