In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?
The TS Implementation Engineer (L4) / Technical Lead is involved in highly complex environments for installation, configuration and fault management. They provide technical support to NTT (Ltd) clients. This includes remotely supporting clients within Service Level Agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. They are also required to provide technical leadership to the team supporting client installations.
"Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely."
Working at NTT
Key Roles and Responsibilities:
Interact with clients on site to meet more complex requirements of a solution.
Escalate unresolved problems and issues to the relevant third parties.
Delegates lower complexity tasks to engineers and technicians.
Assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
Write reports and proposals and complete and maintain project documentation.
Assist with the documentation of standard operating procedures relating to installations and fixes.
Act as coach and mentor to more junior Implementation Engineers and Technicians.
Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
Included in complex design work, with input to the design expected.
Expected to take ownership of relevant technologies according to domain or specialization.
Knowledge, Skills and Attributes:
Deep understanding and appreciation of technical design and business principles
Demonstrates solid project management and administration ability
Sound project skills which are demonstrated in the execution of installations and other assignments
Demonstrate customer engagement skills
Demonstrate relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and display a proactive approach to solving problems
Ability to coach, mentor and provide guidance to team members
Excellent understanding of project management principles
Academic Qualifications and Certifications:
Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent
Project management certification
Extensive work experience in a technical implementation engineering or similar role
Experience engaging with clients and conducting presentations
Excellent project administration and documentation experience
Report writing experience
Good project management experience
What will make you a good fit for the role?
Standard career level descriptor for job level: • Have broad expertise, uses skills to achieve goals in creative and effective ways • Works on significant issues • Creates formal networks involving coordination among groups • Exercises independent judgment in methods, techniques and evaluation criteria to obtain results • May supervise the activities of others • Typically requires extensive related experience with a Bachelor’s or equivalent degree; or extensive experience and a Master’s or equivalent degree; or a PhD or equivalent with moderate experience; or equivalent experience
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.