Infrastructure Engineer (Network & System)

Liberty Mutual Insurance (Bangkok, ราชอาณาจักรไทย) ประกาศเมื่อ 14 วันที่ผ่านมา

LMG Insurance Public Company Limited GTE Team (a.k.a. Infrastructure and DevOps team) is actively searching for an Infrastructure Engineer focused on infrastructure delivery. LMG Insurance Public Company Limited provides technology services and support to businesses in Thailand that primarily sell general insurance.

You are part of Infrastructure & DevOps team, you will be working with team members from multiple functions in multiple locations, in a highly collaborative fast-paced environment to support business needs. This role will primarily consist of IT infrastructure delivery for networking and system

In this position, you will be responsible for delivering IT infrastructure functions (network and system) support the Thailand market. You need ensure run operations, hosted and local, meet business service levels and standards. This will include working with teams around the world to delivery global or regional solutions.

In this role, you will:

Provide IT operation and support for network & system infrastructure on the Thailand market (included all branches). Require working with the local and regional IT Team based on the tasks, service requests, incidents, and change requests.

Responsible to follow up the IT security incident notification and close the related ticket and when necessary also required to take the lead to handle difficult or chronic problems, escalate the issue to vendor, identifying the root cause and preventive measures.

Responsible on the network configuration changes (switch / router / firewall / wireless), keep update /maintain the documentation, inventory and also regularly review of the network performance, capacity planning, and contribute the monthly report.

Support various type of network equipment such as Core / Distribution / Edge switches, WAN Routers, Wireless controller and access point, NAC in the multi-vendor environment such as Cisco, Infoblox and etc.

Responsible on the server configuration (Physical or Virtual) in latest Windows operation system. Perform window server administration task.

Provide L3 technical and helpdesk support for end users (whenever needed) – inclusive debug application support work on endpoint, down to user side to perform troubleshoot, basic windows endpoint administration.

Required to stand by 24/7 and expected to be activated upon after the normal business day when needed.

This role might be for you if you have: 

  • Bachelor`s degree or Diploma in technical or business discipline or equivalent experience
  • Generally, 4+ years of professional experience
  • Skilled negotiation, collaboration, prioritization and the adaptability to respond to change quickly.
  • Skilled oral and written communication in English.
  • Ability to effectively collaborate with all levels of the organization.
  • Technical knowledge of the following:
    • Prefer technical certification e.g. CCNA
    • Mandatory hands-on knowledge experience in network devices such as Router, LAN Switch, Wireless LAN, Firewall and Windows servers.
    • Deep knowledge of networking protocols: TCP/IP, IPv4, ICMP, DNS, DHCP
    • Intermediate knowledge of IP networking, VPN's, load balancing and firewalling concepts.
    • Intermediate knowledge of system and network security best practices including governance.
    • Hands-on experience of Windows server OS troubleshooting and problem resolution with ability to troubleshoot independently
    • Possess experience of installation, configuration and operation of Windows Server 2012/2016
    • Candidate with experience in ITIL or possess ITIL Certification will be prefer or candidate ready to adopt.

LMG Insurance Public Company Limited GTE Team (a.k.a. Infrastructure and DevOps team) is actively searching for an Infrastructure Engineer focused on infrastructure delivery. LMG Insurance Public Company Limited provides technology services and support to businesses in Thailand that primarily sell general insurance.

You are part of Infrastructure & DevOps team, you will be working with team members from multiple functions in multiple locations, in a highly collaborative fast-paced environment to support business needs. This role will primarily consist of IT infrastructure delivery for networking and system

In this position, you will be responsible for delivering IT infrastructure functions (network and system) support the Thailand market. You need ensure run operations, hosted and local, meet business service levels and standards. This will include working with teams around the world to delivery global or regional solutions.

In this role, you will:

Provide IT operation and support for network & system infrastructure on the Thailand market (included all branches). Require working with the local and regional IT Team based on the tasks, service requests, incidents, and change requests.

Responsible to follow up the IT security incident notification and close the related ticket and when necessary also required to take the lead to handle difficult or chronic problems, escalate the issue to vendor, identifying the root cause and preventive measures.

Responsible on the network configuration changes (switch / router / firewall / wireless), keep update /maintain the documentation, inventory and also regularly review of the network performance, capacity planning, and contribute the monthly report.

Support various type of network equipment such as Core / Distribution / Edge switches, WAN Routers, Wireless controller and access point, NAC in the multi-vendor environment such as Cisco, Infoblox and etc.

Responsible on the server configuration (Physical or Virtual) in latest Windows operation system. Perform window server administration task.

Provide L3 technical and helpdesk support for end users (whenever needed) – inclusive debug application support work on endpoint, down to user side to perform troubleshoot, basic windows endpoint administration.

Required to stand by 24/7 and expected to be activated upon after the normal business day when needed.

This role might be for you if you have: 

  • Bachelor`s degree or Diploma in technical or business discipline or equivalent experience
  • Generally, 4+ years of professional experience
  • Skilled negotiation, collaboration, prioritization and the adaptability to respond to change quickly.
  • Skilled oral and written communication in English.
  • Ability to effectively collaborate with all levels of the organization.
  • Technical knowledge of the following:
    • Prefer technical certification e.g. CCNA
    • Mandatory hands-on knowledge experience in network devices such as Router, LAN Switch, Wireless LAN, Firewall and Windows servers.
    • Deep knowledge of networking protocols: TCP/IP, IPv4, ICMP, DNS, DHCP
    • Intermediate knowledge of IP networking, VPN's, load balancing and firewalling concepts.
    • Intermediate knowledge of system and network security best practices including governance.
    • Hands-on experience of Windows server OS troubleshooting and problem resolution with ability to troubleshoot independently
    • Possess experience of installation, configuration and operation of Windows Server 2012/2016
    • Candidate with experience in ITIL or possess ITIL Certification will be prefer or candidate ready to adopt.

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