Senior Infrastructure Support Specialist

Are you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen’s fast growing Business Technology is looking for a Senior Infrastructure Support Specialist.

Stolt-Nielsen Limited (SNL) is the specialist storage and transportation provider for bulk liquids: chemicals, clean petroleum, gases, vegetable oils, biofuels and oleochemicals. We also focus on opportunities in aquaculture & LNG. Stolt-Nielsen plays an essential part in the global supply chain and every one of our people contributes to our success.

What you will be doing

The Senior Infrastructure Support Specialist ensures prompt resolution of infrastructure related incidents, effective problem management and the stable operation of the Stolt infrastructure across the region. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all existing core infrastructure equipment as well as network hardware, software, and communication links. The person will also analyze and resolve end users’ hardware and software computer problems in a timely and accurate fashion. Responsible for providing Level 3 across the region and act as subject matter expert and technical team lead to all level 2 Engineers in the respective region.

Key Responsibilities

• Resolve incident and problem tickets within defined service level agreements.
• Maintain regional site infrastructure including server hardware and associated operating systems and software, file, e-mail, print and backup servers and telephony systems according to global blueprint.
• Install, configure, test, maintain, monitor, and troubleshoot workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. This includes all related asset inventory and as-is design documentation.
• Plan initiated and execute infrastructure related project such as life-cycle replacement, office relocation and/or expansion and office integration (part of M&A projects) within the region.
• Act as subject matter expert and technical team lead to all Infrastructure Support Specialists in the region and ensure compliance to BT global processes and standards.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or other related courses.
• MSCE, CCNA, ITIL (Foundation) and Prince2 (Foundation) Certifications a plus.
• At least 6 years of experience in an international environment, with hands-on troubleshooting experience with the proven ability to mentor junior engineers and extensive application support experience with LAN/WAN/WiFi networking protocols and knowledge of IP and routing protocols.
• Proficient in operating systems like Microsoft SCCM, SCOM, Windows Server 2012, and Windows 10, with strong technical knowledge of network and security systems, including Cisco routing, switching, and IP configurations.
• Skilled in Microsoft RDS, Cloud technologies, and current network hardware, protocols, and standards (Intel, Cisco, MPLS), with a solid understanding of organizational goals, data privacy practices, and applicable laws
• Possessing strong communication and interpersonal skills, I am self-motivated, detail-oriented, and analytical, with the ability to present ideas clearly, prioritize tasks under pressure, deliver excellent customer service, collaborate effectively in team environments, and travel when required.

What we offer

• You will be part of an international organization with opportunities for personal growth.
• Competitive pay, perks and benefits package.
• Hybrid work set-up.

How to apply

• Submit your application online. Don't forget to attach an updated copy of your CV.
• We will invite you for initial assessment if you qualify for the role. The Predictive Index test is part of the application process.
• After the initial assessment, there will be a final interview with the Hiring Manager/s.

Got questions about the process? Contact Arjay Angel ([email protected]).

Disclaimer for recruitment agencies
We don’t accept any unsolicited applications or CVs from recruitment and selection agencies.

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Stolt-Nielsen Limited is a long-term investor and manager of businesses focused on opportunities in logistics, distribution, and aquaculture. The Stolt-Nielsen portfolio consists of its three global bulk-liquid and chemicals logistics businesses – Stolt Tankers, Stolthaven Terminals and Stolt Tank Containers – Stolt Sea Farm and investments in LNG. Stolt-Nielsen Limited is listed on the Oslo Stock Exchange (Oslo Børs: SNI).