Business Insights Manager

Jobleads (Indore, MP, India) 2 days ago

Description

Team Management:

  • Provide business analytics & insights leadership including strategic direction to a group of Business Insights Analysts.
  • Lead and develop the team to enable capability uplift through education on available data, platforms and visualisations to ensure high quality expertise within the team.
  • Managing work & people escalations in a timely manner
Delivery Excellence

  • Accountable for the design and implementation of projects, practices, and tools to completion and ensure successful transition to operations when required.
  • Deliver process-related insights & improvements by working across functional teams, define key operational metrics and dashboards to increase operational efficiency (e.g. reduced costs, reduced manual touch), distil complex data analyses into actionable information.
  • Ensures global coordination of best practices around solutions and innovation (capabilities and processes)
Collaboration
  • Partner with other BIDS capabilities to stay current and leverage new data points and data delivery tools; drive awareness of data availability and build best practice sharing.
  • Partner with business customers to identify data intelligence and insight opportunities and drive a culture of collaboration, participation and improvement in project activities and initiatives.
Continuous Improvement
  • Create opportunities for re-use of data, platforms, visualisations and processes in order to help foster a new generation of data driven decision makers.
  • Identify opportunities to reduce the manual intervention in the process of insights analysis and visualization development.

Skills and Qualifications

  • 5+ experience in business analytics, big data or machine learning; preferably with people leadership and development experience in the BPO or similar fast-paced industry.
  • 4-5 years of experience in dashboard development using Tableau or Power BI.
  • Proficient in querying databases and creating stored procedures using SQL.
  • 3-5 years of experience working with data analysis tools (R or Python) and techniques (machine learning, statistical analysis, data mining) will be an advantage.
  • Excellent analytical and quantitative skills coupled with strong communication, presentation, and influencing skills. 
  • Proficient in creating presentations and artifacts using MS office or G suite. 
  • Ability to use data and metrics to test hypothesis, confirm assumptions, generate insights/recommendations, and measure success
  • Can partner across a wide array of internal business groups, executive stakeholders and execution partners with ability to build solid relationships with individuals at all levels.
  • Demonstrated ability to extract business insights from large datasets and use them to drive business change.
  • Self-starter with a strong passion for using data to influence business decisions and strategy investments.
  • Proven impact and influence skills - ability to work broadly across disparate groups to gain agreement on direction, integrate disparate opinions into cohesive strategy/message and present/defend recommendations.
  • Ability to deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly and maintain good judgment in fast-paced, high-speed environment

Education

Bachelor’s or higher degree in Computer Science, Business, Engineering, Economics, or a related field, or equivalent alternative education, skills, and/or practical experience is required.

About TaskUs: 

TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies. 

Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. 

TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. 

TaskUs currently has over 18,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:

  • You will never be asked for payment information or banking information during the application or interview process.
  • We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us

Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.

We have identified several clues to watch out for to help you identify and avoid recruiting scams:

  • TaskUs will never ask for financial information of any kind or for payment of money during the job application process.
    We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.
  • TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process.
    We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.
  • TaskUs does not use third party recruiting firms to conduct interviews.
    If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (https://jobs.jobvite.com/taskus-inc/ ). This is the only chat room where you will find our recruiters.
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