Installation Coordinator (6 Month Contract)

Gocotechnology (Toronto ON, Canada) 26 days ago

Who Are We?

GoCo is a next-generation managed service provider that offers robust and flexible business communication technology like Unified Communications, Managed Networks, and Network Security to its customers.

We are a group of experienced technology entrepreneurs from different backgrounds uniting their strengths and expertise to help businesses connect with their customers and the world. We are united in our belief that there is a better way to deliver simple, scalable solutions with speed. We have the scale and resources to bring our vision to life, but also the agility to flex to the needs of our customers along the way.

We are on a journey to assemble multiple industry-leading players into the most agile and efficient provider in the Canadian market. Please consult our landing page to find out who we are.

[...] are we seeking to join our team?

GoCo is seeking an experienced “Onsite Installation Representative” for its Toronto office.
Based in Toronto, the Onsite Installation Representative is primarily responsible for handling installation calls and troubleshooting newly provisioned connections and networks. You will primarily work with our onsite installers and various telecommunications vendors to troubleshoot new customer circuits.  

You will contribute to the team by performing the following:

  • Answer incoming calls from installation technicians at customer sites and provide guidance and support as needed
  • Follow protocol and processes for the Scope of Work document specific for each installation
  • Troubleshoot connections and Radiant equipment as required
  • Communication with client as needed to confirm testing results and receive sign off
  • Work with Provisioning to make necessary changes to Radiant network as needed
  • Engagement with Telco and third party providers to troubleshoot connectivity
  • Communicate and coordinate with Service Coordinators on success or failure of installations
  • Create technical documentation as needed to support new Scope of Work
  • Follow up on installation tickets to completion
  • Create or update trouble tickets and perform escalations as required by procedures.
  • Interface with other Radiant departments and groups when required; re-direct appropriate calls to other departments.
  • Provide an exceptional level of technical support to Radiant’s Business clients by actively listening, documenting, and striving for a high level of first interaction resolution
  • Miscellaneous tasks as needed for special projects

What do you bring to the team?

  • 2+ years work experience in installation of internet connectivity services
  • Experience in working in a dispatch/technical support environment
  • Ability to prioritize, project manage and multi task
  • Excellent verbal and written communication skills
  • Excellent organizational and administrative skills; detail-oriented  
  • Problem solving and trouble shooting skills
  • Experience and genuine dedication to customer care/service
  • Positive, outgoing, optimistic personality
  • Knowledge of MS Office (Word, Excel, PowerPoint, Access etc.)
  • Broad Internet knowledge and experience working in an ISP environment
  • Post-secondary education in a relevant degree or certificate program an asset

*Please note that the selected candidate is required to successfully complete a background check.

We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.


GoCo is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.


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Installation Coordinator (6 Month Contract)

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