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Solutions Integration Architect I

Cisco
Canberra, ACT
30 days ago: Cisco

Job Description

Solutions Integration Architect I

What You’ll Do

The Solutions Integration Architect (SIA) is a critical customer facing role that requires the instinctive ability to recognize gaps in customer capabilities and to translate them into business requirements and an execution strategy. The solutions typically span horizontally cross architectural boundaries and clearly target solutions to business challenges and drive outcomes in the customer environment.

The SIA is also responsible for engaging and influencing multiple constituents across the Customer Experience Centres of Excellence/Practice Delivery organizations to drive Services-wide engagements.

Key responsibilities of the role include,

  • Consult with customer and apply understanding of Cisco horizontal, or cross-architectural, solutions to develop business level proposals to solve customer problems
  • Creates opportunities by identifying gaps in customers’ capabilities and relating them to business and technical architectures (solutions)
  • Clearly illustrates the value of Cisco services to the customer by aligning Services’ skills, efforts, and deliverables directly to the business, operational or transformational outcomes objectives for top Federal government customers
  • Owns business solution roadmap – current and future state - for assigned customers
  • Creates delivery cohesion by coordinating and orchestrating the multiple services being delivered into a single effort / outcome
  • Play a primary role in the design and implementation of that end-to-end solution
  • Provide technical leadership to delivery teams
  • Mentor team members

Who You’ll Work With

The Solutions Integration Architect reports into the Customer Experience (CX) High Touch ANZ delivery organization, and is aligned to Australian Federal government customers based in Canberra.

CX team in ANZ plays a vital role in Cisco’s ability to deliver technology solutions that solve our customers most complex challenges. The ANZ region is one of Cisco's most diverse businesses. Therefore, our approach to our market cannot be "one size fits all." We balance the use of common procedures for efficiency while enabling our regions to deploy the right delivery models to maximise customer satisfaction, meet our financial goals, and ensure our teams are able to leverage their expertise for the good of the customer, Cisco, and their own career advancement. We do this while simultaneously aiding our customers to capitalise on the digital economy, to a digitised world, the APJC region is committed to excellence in customer delivery.

Who You Are

Minimum Qualifications

The Solutions Integration Architect is often a highly seasoned senior technocrat who has led multiple projects through the Software development process or Systems Development Life Cycle (SDLC), and has usually performed in a variety of different roles in that life cycle.

  • Requires an undergraduate degree (or equivalent). MS or MBA is preferred.
  • TOGAF certification desired.
  • 5 - 7 years of experience in customer centric roles, within delivery, IT, pre-sales.
  • Requires proven and effective consulting, leadership and collaboration skills, with the ability to work effectively with others through conflicting pressures and priorities while resolving complex issues.
  • Excellent communication and presentation skills.

Desired Skills

  • Ability to be a trusted advisor -- to influence, inspire confidence and build deep and enduring relationships with key executives who influence or make business decisions.
  • Ability to position and propose solutions outside of traditional IT buyer.
  • Ability to define outcomes-based solutions; to define, drive, and track success measures; to simplify and explain the complex.
  • Possess core skills in: problem solving, negotiating, business writing, customer relationship management, effective presentation, and active listening.
  • Hands-on experience in Federal government sector and at the same time across several disciplines (e.g., Data Centre, Security, Collaboration).
  • Ability to understand customer strategies, business challenges, and desired business outcomes and develop a technology, solutions-oriented strategy that can deliver those outcomes.
  • Conversant in IT operations processes (e.g., ITIL) and how IT processes, practices, and capabilities are leveraged in solution development, deployment, and management.
  • Strong knowledge and understanding of the Services Portfolio of offerings.
  • Financial Acumen – Understand finance and P&L process and standards.


Solutions Integration Architect IWhat You’ll DoThe Solutions Integration Architect (SIA) is a critical customer facing role that requires the instinctive ability to recognize gaps in customer capabilities and to translate them into business requirements and an execution strategy. The solutions typically span horizontally cross architectural boundaries and clearly target solutions to business challenges and drive outcomes in the customer environment.The SIA is also responsible for engaging and influencing multiple constituents across the Customer Experience Centres of Excellence/Practice Delivery organizations to drive Services-wide engagements.Key responsibilities of the role include,Consult with customer and apply understanding of Cisco horizontal, or cross-architectural, solutions to develop...