Customer Analytics & Insights Intern - Stage

FRA -Pfizer International Operations France (Paris, France) Publié il y a 9 jours

Why Patients Need You

A career with us is about discovering breakthroughs that change patients’ lives. Whatever your role, you’ll be part of bringing those therapies to people all over the world. You’ll be driving the industry forward and making a positive difference. And you’ll discover that amazing things are possible.

What You Will Achieve

In this internship position, you will have the opportunity to be immersed in assignments in which you will gain industry experience and help solve some of the biggest challenges we face today. With guidance from your mentor, you will understand the expectations of an employee in a professional setting and how to work independently, as well as within a team, to achieve your project goals. You will be part of a collaborative environment that values diverse thinking and encourages calculated risk taking.

The person in this role will help to develop and deliver the analytics and insights plan for the local country as well as support the adaptation of global strategies and tactics for the local market.  This will include performance measurement, customer analytics, customer journey development, customer data mining and market research, as needed to uncover insights.

This role is dynamic, fast-paced, highly collaborative, and covers a broad range of strategic topics that are critical to our business. The successful candidate will join CAI colleagues worldwide that are constantly supporting business transformation through their proactive thought leadership, innovative analytical capabilities and their ability to communicate highly complex and dynamic information in new and creative ways. 

How You Will Achieve It

  • Contribute to the completion of projects, manage time to meet agreed targets and develop plans for work activities on own projects within a team.
  • Work on fixed assignments that allow peer-to-peer training during rotation transitions.
  • Seek to improve own performance, contribution, knowledge and skills.
  • Develop and enhance your communication skills as you will be participating in meetings, and providing presentations to other personnel at all levels of the organization.



  • Fluent in French/English (written and spoken)
  • Strong MS Excel and PowerPoint skills
  • Analytical thinker, highly collaborative, rigorous, detail-oriented


  • New tech capabilities (AI, predictive) notions
  • Understands quantitative and qualitative research methodologies. Extensive experience in management of secondary data. Knowledgeable about study design and able to assess vendor technical capabilities.
  • Proven ability to connect, integrate and synthesize analysis and data into a meaningful ‘so what’ to drive concrete strategic recommendations and enable commercial decision making. Capable of describing relevant caveats in data or in a model and how they relate to business question.

Examples :

Market / Customer Analytics

  • Provide analytic support in the market and interface with country commercial teams to provide data driven strategic guidance. 
  • In partnership with country stakeholders, support the execution of business analytics plans that generate insights and influence business priorities and objectives.
  • Lead customer/omni-channel analysis and consultation to proactively provide deep insights that drive and maximize business opportunities, including segmentation, customer journey development, data mining, workshopping insights into actions. Collaborate closely with marketing and Customer Experience teams in this context and lead forums to analyze and discuss results with country leadership.
  • Act as strategic partner to frame, investigate, and answer key business questions related to the identification and evaluation of commercial strategies and tactics

Commercial Effectiveness support

  • Develop business performance tools to maximize insights to drive business strategies
  • Deep dive in existing tools and data to propose optimization projects

Forecasting/Operating Plan Support

  • In partnership with key Pfizer stakeholders, support Operating Plan activities
  • Ensure effective performance measurement and deliver regular assessments of portfolio performance to leadership. Ensure accuracy of the reports and clear articulation of the data and its meaning for the business.
  • Understand the key healthcare systems, data sources, and ability to merge those data sources in a meaningful way with Pfizer and other external data sources.
  • Inform and guide commercial resource allocation, including field force.

Vendor/Offshore Resource Management

  • Develop, commission and contract projects through preferred vendors.
  • Accountable for meeting compliance and Corporate SOP obligations of all Primary Market Research projects.
  • Manage budgets associated with assigned activities.
  • Help identify continuous improvement opportunities.

Collaboration with other Analytical team

  •  Partner with global analytical teams to adapt global strategies to the local markets.
  • Actively seek to share knowledge and expertise with other colleagues making use of knowledge sharing platform.
  • Align with other CAI teams (CoEs/other Country teams) to ensure cohesive activities with our stakeholders.
  • Act as support Point of contact in the country to navigate in local stakeholders and being able to find analytical solutions across Business Analytics team


Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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Customer Analytics & Insights Intern - Stage

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