Community Intern

Greeting /Point of Contact:

• Cover the front desk and greet and check-in guests

• Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails

• Be the first and last point of contact for your building

• Prepare and distribute promotional materials to guests/potential members

• Answer “walk-up” member and guest questions or refer inquiries to additional resources

Membership Management:

• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications

• Solve member-related issues to ensure a cohesive community

Events and Community Management:

• Create posters for events

• Assist with set-up and breakdown of events, including ordering food and beverages

• Prepare newsletters

Building Operations and Management:

• Assist with building operations and maintenance to ensure the highest level of member experience

• Ensure the building is clean and well kept

• Support unanticipated operational issues

• Respond to Zendesk tickets

• Participate in weekly building walk-throughs and conduct member 1:1s

• Mail and package responsibilities as needed

• Identify issues for escalation to the Community Lead and Community Director in order to document accordingly

Requirements

• Currently in your Junior or Senior year of a Bachelor’s Degree, Associate’s Degree or equivalent

• Customer service, events or sales experience a plus

• Must have strong verbal and written communication skills

• Exceptional organizational, hospitality and multitasking skills

• Excited about working in a collaborative environment where no two days are the same

• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

• Passion for entrepreneurial communities

• Passion and understanding for WeWork’s mission and values

• Proficient in google suite