Community Intern

WeWork External (Rio de Janeiro, Brasil) Publicado 21 dias atrás
Responsibilities

Greeting /Point of Contact:

  • Cover the front desk and greet and check-in guests

  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails

  • Be the first and last point of contact for your building

  • Prepare and distribute promotional materials to guests/potential members

  • Answer “walk-up” member and guest questions or refer inquiries to additional resources

Membership Management:

  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications

  • Solve member-related issues to ensure a cohesive community

Events and Community Management:

  • Create posters for events

  • Assist with set-up and breakdown of events, including ordering food and beverages

  • Prepare newsletters

Building Operations and Management:

  • Assist with building operations and maintenance to ensure the highest level of member experience

  • Ensure the building is clean and well kept

  • Support unanticipated operational issues

  • Respond to Zendesk tickets

  • Participate in weekly building walk-throughs and conduct member 1:1s

  • Mail and package responsibilities as needed

  • Identify issues for escalation to the Community Lead and Community Director in order to document accordingly

Requirements

  • Currently in your Junior or Senior year of a Bachelor’s Degree, Associate’s Degree or equivalent

  • Customer service, events or sales experience a plus

  • Must have strong verbal and written communication skills

  • Exceptional organizational, hospitality and multitasking skills

  • Excited about working in a collaborative environment where no two days are the same

  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

  • Passion for entrepreneurial communities

  • Passion and understanding for WeWork’s mission and values

  • Proficient in google suite

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