The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for managing technology projects throughout the entire system development lifecycle in coordination with the Transaction Services team. The overall objective is to research and implement sustainable technology solutions, increase efficiency and reduce costs.
Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points
Research current treasury and client operational trends and suggest solutions
Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
Propose and implement solutions that will increase operating efficiency and lead to an improved client experience
Assist efforts to help drive high rates of client adoption
Ensure requirements are clearly stated and that business and client needs are met throughout development
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
0-2 years of experience in a related role
Proven system development lifecycle skills
Proficient understanding of emerging technologies
Effective verbal and written skills
Effective analytic and presentation skills
Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Day to day management of L2 client queries
Liaising with Production support & Development support team to resolve exceptions found during daily monitoring and to seek any enhancements/ systemic changes
Ensure that the process manuals are appropriately updated and sign-offs are in place
Understand, troubleshoot, and quickly solution complex queries that can run over multiple platforms
Proactively identify client issues, and recommend solutions
Provide coverage and leadership across all our internal partners, Liquidity Product, Client coverage, Electronic Banking, Client Delivery, Implementations, Technology and Support areas
Facilitate accurate and timely resolution of all system outages engaging with all relevant partners such Tech, Product and Client Service teams to mitigate client impact
Ad hoc projects as directed by Section Manager/Team Leader
Strong analytical and problem solving skills
Clear communicator ability to relay precise information both orally and in writing
Willing to learn and develop
Ability to manage and deal with difficult internal and external customers
A high degree of accuracy and attention to detail
Work well under little to no direct supervision to perform job functions
Ability to work in a team environment
Ability to work in a pressured environment and meeting deadlines
Excellent organization and administrative skills
Bachelors degree in Business, Finance or other relevant discipline
Treasury, Investments or Cash Management knowledge desirable
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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