IT Business Analyst

Liberty Insurance Pte Ltd (Bangkok, ราชอาณาจักรไทย) ประกาศเมื่อ 5 วันที่ผ่านมา


  • This position support insurance business gather requirement under various insurance functions, clearly document business, Project Management and Information support to insurance business


  • Understand, gather requirements under various health product functions which can range from enhance current process to setting up new IT applications to serve specific business needs and clearly document business and systems requirements
  • Stay current with business user needs; utilizing formal and informal written communication methods to communicate updates and issues; and facilitating project meetings and presentations to all types of audiences
  • Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths
  • Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal functions to ensure systems provided meet the long-term business strategies
  • Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
  • Able to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes of insurance operation and back office
  • Able to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes of Telesales
  • Serve as a liaison between insurance business and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
  • Able to provide reports, enhance excel, Pivot table from system to business users


  • Bachelor's degree in Information Technology or any related fields
  • 5+ years in Business Analyst
  • Must have experience 5+ years working on Insurance Company as well as handling day-to-day operational requests from users
  • Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills
  • Strong analytical thinking and execution skills with proficiency in Microsoft Excel
  • Must have experience working on Oracle and MS SQL support query reports and data
  • Able multi-tasking and prioritizing in a fast paced, team-oriented environment
  • Good problem solving and troubleshooting skills
  • Good English communication skills (verbal and written)
  • Understand and back group on accident and health insurance
  • Understand and back group on Call Center 
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