The foothills of the Velliangiri mountains, forty kilometers from the city of Coimbatore in South India, serve as a home for the Isha Yoga Center. The center is dedicated to fostering inner transformation and creating a stable state of well-being in individuals. The large residential facility houses an active international community of brahmacharis, full-time volunteers, and visitors. Every week, thousands of people converge at the center to seek inner peace and well-being, making it a vibrant hub of spiritual growth and activity.
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Develop and Improve IT Service Management (ITSM) processes Incident
Manage the Helpdesk & NOC Team of 6 members.
Promote service ownership by establishing a service CatLog, a Service Level
Management process, and a Service Portfolio Management process.
Integrate and support 24x7x365 systems availability and performance through effective
Incident, Release, and Service Level Management processes, clear executive communications, and service recovery activities.
Integrate Incident Management and Problem Management process into Tools (Jira)
Establish Knowledge Management as a core practice within IT, including a repository
of knowledge, the practice of managing knowledge through iterative changes, and the sharing of knowledge to different levels of the organization.
Enable continual service improvement through the effective use of metrics and key performance indicators.
Review of Incident and Problem data for trends and recurrence of issues, finding opportunities to reduce the frequency and eliminate service impacting events
Experience with Confluence, JIRA.
Good knowledge of application and IT systems at all layers including commercial
software, cloud-based, and custom applications, middleware, operating systems, databases, servers, networks, and virtualization technologies.
Strong understanding of business objectives, drivers and principles, and how they relate to technology solutions
Educational Qualification : Bachelor Degree
Skill Competencies : Good experience or understanding of the ITIL V3 service management disciplines
within the context of service development and service operations
Document our current process workflow and operational environments where possible
to deliver services faster.
Experience with the DevOps model.
Experience implementing cross-functional process improvements and delivering
Strong experience with the Google Suite, including the ability to build and maintain
business reports and plans.
Experience : 4 ~ 6years
Entrepeneural Spirit and an egoless nature.
Proven work ethic with utmost integrity and desire to excel and succeed.
Self motivated, passionate, empathetic and approachable.
You love to have fun, but you also take your responsibilities seriously.