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IT Service Management Consultant

23 days ago: MONROE consulting

Job Description

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a Global Management Consulting firm based in Jakarta. As expansion continues, our highly respected client is seeking an IT Service Management Consultant with at least 5 years’ executive experience in handling IT service based projects. The job is based in Jakarta, Indonesia.

Job summary
As an IT Service Management Consultant, you will work on innovative solutions in the context of today’s methodologies using the best of ITIL, Agile, Safe, Scrum, DevOps and Design Thinking. You will work together with ambitious and talented colleagues from all over the world. You will help our clients develop essential capabilities such as Service Integration, Service Automation, Multi-Speed IT operating models, and to get the best out of the increasingly complex IT ecosystem clients are operating. 

Key job responsibilities include:

  • You will work with clients to help define and refine processes, reduce risk by analysing the underlying non-technical reasons for IT service failures, and deliver expert guidance for Service Improvements 
  • Develop and enhance the IT Service Management Cloud strategy and capabilities of clients 
  • Raise internal awareness of the company IT Service Management services 
  • Spot and create opportunities to help clients do more with the company IT Service Management services. 

Job requirements:

  • Bachelor’s or Master’s Degree in the areas of IT or Business
  • Possess ITIL/TOGAF/COBIT certification of any level
  • Min. 5 years of working experience in IT Service Management/ITIL/ISO 20000 implementation
  • ITIL Foundation certification is mandatory
  • Team player with strong analytical and structured problem-solving skills
  • Excellent communication skills and fluent in Bahasa and English
  • Creative, client focused and mind-set to deliver value to clients
  • Experience with project and/or consulting type of work is a plus
  • Awareness of the business priorities, objectives, and business drivers
  • Awareness of what IT can deliver to the business, including latest capabilities 

All applications will be treated in the strictest of confidence. 


Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a Global Management Consulting firm based in Jakarta. As expansion continues, our highly respected client is seeking an IT Service Management Consultant with at least 5 years’ executive experience in handling IT service based projects. The job is based in Jakarta, Indonesia. Job summary As an IT Service Management Consultant, you will work on innovative solutions in the context of today’s methodologies using the best of ITIL, Agile, Safe, Scrum, DevOps and Design Thinking. You will work together with ambitious and talented colleagues from all over the world. You...