IT Specialist (m/f/d)

Abbott Laboratories (Hamburg HH, Deutschland) Vor 3 Tagen veröffentlicht

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

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In Germany, Abbott has more than 3,000 employees working in manufacturing, research and development, logistics, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Witten, Cologne and Jena. Abbott Automation Solutions in Hamburg (formerly GLP Systems) is now Abbott.

Abbott Automation Solutions in Hamburg is looking for a IT Specialist (m/f/d)

For Local systems, the IT Specialist has the following responsibilities:

  • Accountable for end to end support
  • Reports regularly on performance. 
  • Monitors service level infractions. 
  • Develops new Service Level Agreements (SLAs) and metrics, as needed.  
  • Works across stakeholders to gain agreement on new SLAs and / or metrics.  
  • These actions ensure that service levels are maintained and continually improved and that any problems with the day-to-day delivery of services are minimized.
  • Is accountable for effective systems operations 
  • Conducts regular service reviews.
  • Manages and audits service provider performance and productivity relative to SLAs. 
  • Assists with the preparation and monitoring of corresponding IT budgets.
  • Ensures compliance with Abbott policies, procedures, and quality requirements.


  • Degree in IT and/or complimentary business degree
  • Work Experience – At least 3-5 years of experience in IT, preferably in the health care industry
  • Ability to work directly with the business to understand business priorities and turn into IT requirements
  • Problem determination (experience in root cause analysis) and problem resolution skills 
  • Exposure to project management  
  • Strong collaboration and partnering skills
  • Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders
  • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
  • Ability to manage by influence 
  • Ability to be firm but fair with regard to operational deliverables
  • fluent in German and English

Abbott Germany has a range and variety of jobs on offer in a positive and dynamic environment that allows you to maintain a healthy work-life balance. We provide development opportunities as part of our comprehensive Talent Management Program. Your contribution to the company’s success will be rewarded with a competitive salary package. We offer comprehensive benefits to suit the lifestyles of all our employees, from a retirement plan that is far above market average, a save-as-you-earn program, to educational scholarships for children, and health management initiatives for staff and their dependents.

Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application.

Discover why candidates choose a career with Abbott in Germany.

AN EQUAL OPPORTUNITY EMPLOYER - Abbott welcomes and encourages diversity in our workforce.

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