At ConvaTec, our vision is to develop pioneering trusted medical solutions to improve the lives we touch. We are a global medical technology business focused on serving people and care givers in the areas of advanced wound care, ostomy care, continence and critical care and infusion care. We devise, develop and manufacture innovative products and services that support people with deeply personal and challenging medical conditions, helping to improve care for them and giving them greater confidence, freedom and mobility.

We are guided by our five core values, that shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What’s Right. We are a global Group, with over 9,000 employees and in 2019, our Group generated revenues of over $1.827 billion. To learn more about ConvaTec, please visit [...] search for better is changing the lives of our customers. It’s changing the careers of our people too – creating new challenges and opportunities all the time. We’re a business that never stands still. Join us as a SOC Manager and you won’t either.

About the Role

You'll be a senior member of a virtual team providing Security Operations support as well as project delivery.

As part of your role, you'll be providing ‘last line of defence’ to existing offshore Security Operations support technicians, and leading virtual teams who are responsible for the security engineering within the Security Operations Center, data analytics and threat intelligence as we maintain and improve our capability to defend

against malicious cyber activity and an ever-changing threat landscape.

You’ll drive and manage projects both on a local and international level and as the technical expert, you’ll bring your IT knowledge and guidance to the team. Utilizing your communications skills, you’ll interface with several key stakeholders and lead the team to ensure objectives are met. In addition, you'll be supporting a diverse user population across 50+ countries, covering office locations, manufacturing sites and remote users.

You will have a highly competitive package with benefits, with opportunity for career progression and development.

Technical skill set

Lead a Security Operations Service supporting Security Analysts, 3rd Parties and Infrastructure Team providing technical expertise and performance oversight in pursuit of protecting the computer systems, data and networks of ConvaTec.

Skills required

  • Experience and technical knowledge of the following: -
    • SIEM Technologies (Splunk, HP ArcSight)
    • Vulnerability Management technologies (Nessus, Qualys Rapid7)
    • Log Management
    • Endpoint Protection (Symantec
    • Antivirus (McAfee, Sophos)
    • Perimeter Security including Firewalls, WAF, IDS & IPS
    • Proxy Services (Zscaler, Bluecoat)
    • Domain/DNS Management
    • SSL Certificate Management
    • DLP (Symantec DLP, McAfee DLP)
    • PAM
    • IAM

Desirable Qualifications & Skills Preferred

  • Professional Qualifications
    • CISSP
    • SSCP
    • Certified Ethical Hacker
    • CompTIA Security+
    • Splunk Enterprise Certified User

Duties and Responsibilities

  • Manage the day-today operation of the Security Operation Centre Function
    • Ensure key performance metrics are adhered to
    • Ensure security tickets are assigned in a timely fashion
    • Act as the point of escalation for the SOC
    • Ensure intelligence can be acted upon
  • Responsible for delivering Security Operations Service including Vulnerability Management, Threat Intelligence, Endpoint Security, SIEM and Perimeter Security.
  • Contribute to the Security Operations strategy and roadmap by providing advice and recommendations related to Cyber Threat Intelligence, Vulnerability Management, Data Analytics, Security Engineering, SIEM and Forensics
  • Develop successful relationships with key internal and external customers and stakeholders and influence infrastructure and application teams to ensure security obligations are delivered.
  • Responsible for 3rd line support for incidents and problems
  • Provide support for call out and out of hours work.

Person Profile

  • Excellent communication and interpersonal skills
  • General troubleshooting skills to solve issues
  • Tenacious problem-solving abilities to see issues through to resolution
  • Strong research skills to build information to deliver new projects and solve issues
  • Ability to work equally well as part of a team or individually and manage own workload

Principal Contacts

  • Service desk
  • Offshore technical support teams
  • Business users   
  • Senior Management

Special Factors

  • Occasional on call support via rota
  • Occasional out of hours working

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.

This is a challenge more worthwhile.

This is work that’ll move you.


Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Additionally, this job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

ConvaTec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives: ConvaTec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any ConvaTec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of ConvaTec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

If you are an active employee at ConvaTec, please do not apply here. Go to the Career Worklet on your Workday home page and View "ConvaTec Internal Career Site - Find Jobs". Thank you!
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