IT Support Analyst

Rightpoint (Jaipur, RJ, India) 10 days ago

Description

Responsibilities

· Act as the initial point of contact for all computer and system-related concerns from local and remote employees

· Responds quickly to support requests and manages these requests in the Help Desk ticketing system

· Troubleshoot and resolve hardware or networking issues

· Speaking to employees to quickly get to the root of their problem.

· Talking customers through a series of actions to resolve a problem.

· Following up with clients to ensure the problem is resolved.

· Assist in the creation of How-to’s, FAQs and other related documentation

· Assist in technology onboarding for new employees

· Track inventory information as it relates to technology equipment and accessories; assists in ordering additional equipment when necessary

· Provides support coverage during non-business hours if necessary

· Supporting the roll-out of new applications.

· Testing and evaluating new technologies.

Minimum Requirements

· A minimum of 2+ years prior IT help desk or similar support experience

· Experience supporting both Windows and Mac OSX operating systems

· Professional verbal and written communication skills

· Ability to prioritize and manage several milestones and projects efficiently

· Willingness to solve complicated problems and see projects through to completion.

· Analytical skills to study problems and records and identify solutions.

· Team-oriented attitude to help other colleagues and departments with technical problems.

· Experience with the O365 suite of applications including Exchange, Sharepoint, and Teams

· Experience with Active Directory management

· Exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.) are desired

Required Education

· Bachelor's Degree in Information Technology, Computer Science, or at least 2+ year of equivalent experience

And the industry is taking notice:  

  • Crain's Chicago Fast Fifty of “Fastest Growing Companies,” 2014 - 2017  
  • "Top 100 Workplaces in Chicago" by the Chicago Tribune, 2014-2017  
  • EY Entrepreneur of The Year® Award, Co-founders Ross Freedman & Brad Schneider: 2015 Midwest Dual Finalists  
  • One of the "Most Promising Companies in America" by Forbes in 2014  

WATCH THIS to learn more about Rightpoint and our culture:  

https://www.rightpoint.com/careers  

WATCH THIS to learn more about Rightpoint and our culture:  

https://www.rightpoint.com/careers  

  Benefits and Perks at Rightpoint  

  • Frequent tech talks, hack days for open exploration, and our regular technology meet-up, Drinks on Tap  
  • PTO + Paid Holidays  
  • Casual Dress (when in the office; when at a client site, we mirror their dress code)  
  • Medical Policies  
  • Sick Leaves
  • Transportation/Parking Pre-Tax Benefits  
  • Team/Office Lunches  
  • Open Office Environment  

Continuous Training, Certifications, and Learning Opportunities (because we're always hungry for more)  

Recruiters, we appreciate your services however we will reach out to you if we need help with our search.  

This is a full time, salaried position. For more information, visit  www.rightpoint.com . Rightpoint is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteris t ic protected under federal, state, or applicable local law.  


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