IT Support Analyst

Candriam (Brussels, België) 12 dagen geleden gepost


The IT Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.


Directly reporting to the IT Helpdesk International Manager, the core tasks are the following:

  • logging and processing support calls
  • First and second-line support: remote and on-site support
  • Responding in a timely manner to service issues and requests
  • Incident analysis, first and second-line customer liaison with the purpose of maximisin the first call resolution rate
  • Access Management following SLA
  • Installing and configuring computer hardware, software, … and undertaking scheduled maintenance upgrades
  • Remote support for handheld smartphones and tablets, knowledge MDM
  • Asset Management and logistics task (move IT equipment, data network patching…

Required Skills & Competencies

  • Excellent communication skills
  • In-depth knowledge of hardware and software
  • Analyze Technical Issues
  • Rigourous
  • English and French fluent
  • Strong customer service ethos
  • Proactive
  • Written procedure
  • Ability to quickly establish good working relationships with clients
  • Master’s Degree in Finance
  • Approx. 3 years of experience as IT support
  • Technical background and knowledge of Powershell
  • ITIL certified (v3 Foundation)

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IT Support Analyst

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