IT Support Officer - Executives

Mineral Resources (Metro LA, Indonesia) 16 days ago
As an ASX 100 and perennial company, Mineral Resources Limited (MRL) is an Australian-based leader in the performance and delivery of diversified mining services, mineral processing underpinned by a growing portfolio of mining operations across multiple commodities including Iron Ore and Lithium.
A little background
Mineral Resources is not like most other companies. Our entrepreneurial spirit is alive and well, and it has infused itself with the very culture of our business. What is that spirit you may ask? It means that we are focused on the outcome; willing to shift the very earth to achieve our desired goals. We are not constrained to a particular methodology, and are willing to accept that there can be many ways to create success.
The future
Mineral Resources is on a journey, and this will be accomplished in a myriad of ways. At the heart of it all will be our workforce. We can’t accomplish anything without our people. Leaders to set the vision. Specialists to design, plan and implement and accomplished Tradespeople to operate our high-tech machinery. It takes all of us.
About the role
We are looking for an IT Support Officer for Senior Executives across MRL. The role will work hand in hand with senior executives as the single point of contact for all IT related requirements including out of hours and off site support as necessary. The environment is dynamic, robust, and highly demanding of quality results with a focus on minimising down time and enhancing user experience.
You will;

Provide 24x7 support to Executives with all IT related requirements including desktop hardware, software and all relevant applications.
Build, troubleshoot, and repair computers, printers and any other associated IT equipment.
Provide exceptional customer service and support to stakeholders with expedited response times, including support that is not normally afforded to regular users.
Acts as a trusted advisor who anticipates requirements at an individual level and builds an IT portfolio for each Executive according to his/her specific setup requirements.
Logging, tracking, troubleshooting and resolving service requests on an expedited timeframe, prioritising requests as necessary.
Maintain a close working relationship with the broader IT team, executive assistants and all other departments as necessary to achieve the desired outcomes.
Provide dedicated on call support and be available through multiple communication platforms with a strong emphasis on overall availability with rapid response times. This may include odd hours (early morning, nights, and weekends) and on occasion, at home support.
Provide off site support (including on remote sites) to provide executive support during events such as board meetings and Company announcements etc.
Assisting executives and their assistants with training on IT systems and other relevant technologies.
Maintain compliance to licensing requirements for all relevant hardware and software.

What you’ll bring to the team

7 - 10 years previous experience working in a Service Desk or IT Support environment.
Relevant industry qualifications or progress towards certification eg. Microsoft (MCP, MCSA), ITIL, IT Certificate II or other.

The ability to interact with, motivate and influence people cross-functionally in a collaborative and solution-oriented manor.

An ability to break-down issues, structure and carry out analysis as well as deduct solid conclusions and recommendations).

Must have the ability to think ahead and anticipate needs and/or issues/problems that may arise to mitigate any technical risks

Must have a clean history of ethical, honest and professional behaviour and understands discrete handling of confidential company information.

Strong written and verbal communication skills.

Providing 1st and 2nd level technical support to end users.

Demonstrable experience in deploying and maintaining Windows OS and Office applications.

Experience in the installation, testing and maintaining of hardware and software according to a standard operating environment (SOE).

Advanced experience working with Windows Servers, MS Active Directory and mobile technologies.

What we offer
We offer a range of benefits to our employees including:

Discounted private health insurance
Safe work environment – see our rapid response to COVID-19
Career development opportunities
State of the art corporate facilities (mid 2021) featuring onsite gym and restaurant
A supportive and inclusive environment
16 weeks paid Parental Leave (or 32 weeks at half pay) for the primary caregiver

If you believe that you have the necessary attitude and skills for this role, apply now! Shortlisting will commence immediately. Please note that no agency applications will be accepted at this time, unless specifically requested.
Mineral Resources Limited is a proud Equal Opportunity Employer, and we encourage applicants who identify as Aboriginal or Torres Strait Islander to apply.

IT Support Officer - Executives

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