ALTERNATE TITLES Tech Support, IT Assistant, Technical Support
COMPANY Sanghi Tech
SCENARIO Consulting Startup
REPORT TO IT Systems Administrator
We are looking for a technology enthusiast, carrying 2+ years of Assisting in IT Infrastructure setup in a startup environment with mixed computing (Windows + Mac) experience. This professional should be tech crazy, energetic and willing to learn new technologies and processes, and also assist the team in creating different solutions for the firm, and the external clients.
We are a futuristic startup, and this opportunity will not only enhance your existing skills, but also give you an edge over other tech professionals to learn and implement new technologies in-house, as well as, for external clients globally.
Founded by Tarang Sanghi, Sanghi Tech is a tech consulting firm based in Jaipur, Rajasthan (INDIA).
We offer a wide variety of technology services tailored to our client's unique needs. We create high quality and scalable solutions across all stages of hardware and software setups — consultation, design, procurement, deployment, migration, and tech support.
For more details: www.sanghi.tech
We make awesome IT solutions using technology in creative ways and delivering the best user experience for all business requirements and provide business critical support. While ensuring all systems and applications run at peak performance. At SanghiTech, the Technology & Security team works together, to secure all information and physical infrastructure.
Assist the team in developing and deploying the complete IT System backbone for our entire organisation and group businesses including, networking, security, storage and backup, user management etc.
Assist the team in deploying a CRM system across various sales teams.
Establish key relationships with various hardware and software vendors.
AREA OF RESPONSIBILITIES
Source- Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
Identify- Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company/ clients.
Analyse- Analysing a company's IT system and infrastructure.
Assistance- Assist the team in research, testing and deploying new solutions based on the requirements of different departments across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
Innovate- Evaluate and foster innovation, to deliver high impact IT solutions by coordinating the business process-integration, automation and operation of all IT systems across the company / clients.
Implement- Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
Rearrange- Dealing with product faults and arranging repairs and replacements.
Maintain- Periodic updates and maintenance of all the software used across different departments.
Manage- Handle all employee joining and exiting formalities, for a smooth experience.
Update- Be able to provide strong day-to-day server and workstation support.
Prepare accurate and timely reports.
Document technical knowledge in the form of notes and manuals.
Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.
Coordinate with the vendors for specialised setups, be the company representative in supervising and coordination when an external agency is involved.
Years of Relevant Experience- 2+ years
Education & Certifications-
We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
Progressive IT experience, including experience in a multi-office environment.
Some sort of certification and/or training on Mac based IT systems is highly desired.
Software and Applications-
In depth knowledge and expertise of the latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
GSuite / Google Workspace, Microsoft Office 365
Experience in backup, restoration and NAS setup & management.
Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN