The primary role of this person is to provide computer/network support to office staff. The person should have excellent problem-solving skills for troubleshooting computer, network, software, and hardware issues. The person should have over 2 years of experience in Linux Administration. The person should have good communication skills and should have the desire to learn. This person will report to our IT Manager.
1. IT Helpdesk:
Investigate, diagnose and solve all computer hardware, software, and network faults in a timely and professional manner
Set up and configure new laptops and desktops
Work with vendors to resolve any IT related issues independently
Identify users’ requirements and provide peripherals like keyboard, mouse, etc.
2. Systems Administration
Create users and give appropriate rights independently
Install and update Linux software on client and server machines
Install and configure web servers like Apache, Nginx
Roll out software updates and patches using software update server
Configure/troubleshoot VPN connections on client machines
Help DevOps team to configure and manage Automation scripts
Help DevOps team to setup and Configure CI/CI Jobs using Jenkins and GitLab
Setup, configure and manage Docker containers
3. Network/Server Maintenance
Support and administration of office network
Monitor and manage server using various tools like PRTG
Monitor and manage server backups regularly and start backups manually when automatic backups fail
Preventive maintenance of servers including OS updates, BIOS updates, antivirus updates and firmware updates, disk clean-ups, defragmentation
Ability to configure network firewall under supervision
Create local websites on IIS, Nginx, and Apache
Configure DNS, DHCP under supervision
Ability to configure and troubleshoot Data center servers and services like AWS EC2 etc.
Experience in software, hardware, and network troubleshooting
Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, Nginx, etc.
Knowledge of Docker Strong working knowledge of Linux OS and related applications
Comfortable to configure and troubleshoot Linux based OS like Ubuntu
Fundamentals: Basic DNS & Networking, TCP/UDP and IP Routing.
Ability to stay calm, professional in troubleshooting and resolving support issues
Likes working with people and training others
Has strong work ethic, personal accountability and is dependable
Ability to adjust tasks and schedule and adapt to changing priorities
Capable of working well under pressure
Education and Work Experience:
This individual should possess a graduate degree in a computer related field with over 3 years of experience in System Administration. A Red Hat or Linux certification is preferred but not required.