Sorry! This job has expired and is no longer available on Recruit.net

View related jobs: IT Support Intern jobs | Airbnb jobs | Dublin jobs

IT Support Intern

Airbnb
Dublin
18 days ago: Airbnb

Job Description

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

The AirSupport team keeps the lights on and enables our employees around the world to work with technology in the most efficient way possible. Right now, we’re hiring someone to help support our Dublin office. This position will be responsible for delivering the best IT support on the planet, enabling employees to innovate and operate at their peak potential.


Responsibilities:

  • Support Airbnb employees in resolving problems with IT, AV and Communications systems.
  • Document support and operations processes.
  • Manage hardware and software ordering.
  • Maintain accurate Asset Management records.
  • Potentially design and execute projects to improve systems and operations.

Requirements:

  • Experience in any customer service / facing type role.
  • Understanding of ticket-based enterprise workflow management systems, e.g. JIRA and other Atlassian products.
  • Knowledge of information and communications technology fundamentals.
  • Ability to help Airbnb employees solve hardware and software problems.
  • Experience with troubleshooting network issues on home network.
  • Experience with GMail / GSuite.
  • Knowledge of a scripting language.
  • A positive, service-oriented attitude, need to be a problem solver.
  • Good verbal and written communications skills.
  • Willingness to potentially travel to Airbnb offices.

Bonus Skills

  • Previous IT related internship
  • Knowledge of administration of Apple computer products using enterprise management tools.
  • Apple Certified Support Professional (ACSP)
  • Apple Certified Maintenance Technician (ACMT)
  • Experience with Windows,  Linux and virtual machines.
  • Experience with Mac MDM tools (Munki, Puppet, JAMF, Casper)
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply.


Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.   The AirSupport team keeps the lights on and enables our employees around...