Micron’s vision is to transform how the world uses information to enrich life for all. Join an inclusive team focused on one thing: using our expertise in the relentless pursuit of innovation for customers and partners. The solutions we create help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can spark the very innovation we are pursuing.
Req. ID: 237722
An IT Engineer in Information Technology department is responsible for overseeing the end-user productivity improvements using the Aternity tool by identifying ways to improve IT infrastructure using the data insights. The engineer needs to be well versed with identifying problems using the data collected by the monitoring tool (Aternity) and come up with solutions to improve the end-user experience. In addition, the engineer needs to be familiar with IT Collaboration tools, Windows Client Endpoints and User Experience technology, as well as Corporate and Site level policies or procedures while delivering highly satisfied customer service. Responsible for mentoring peers and updating IT management on the analysis of issues and root cause. Provides on-call support as necessary for infrastructure and enterprise wide IT issues. Perform other duties as assigned including special projects, reports, presentations in team meetings, training, escalation support, and completion of management reports.
Work and tasks are often straightforward, routine, structured and guided by established policies and procedures. Some independent judgment is required, including making basic choices in the selection and application of established methods.
Work with global customers to gather requirements, propose, engineer, and provision solutions.
Install, configure, support, and maintain monitoring solutions on End user machines
Manage system monitoring setup and standardization of features and usage.
Maintain systems by keeping them tuned and compliant with company standards for optimum performance and capacity utilization.
Maintain standards of operations, such as backups, naming standards, and configurations.
Coordinate planned downtime and software installs of your assigned services.
Communicate system status and coordinate maintenance activities.
Support day-to-day operations and provide customer support.
Provide 24x5 on-call technical support and expertise for customer issues and service provider escalation.
Monitor the environment for potential system issues and resolve appropriately.
Perform initial diagnosis on the causes for the critical health events (in event log, event viewer, WMI, etc.) to understand the issue in depth and escalate to appropriate SMEs as needed
Adhere to the change management process for any planned maintenance, or when potential issues are identified.
Provide training for new team members.
Adhere to Micron’s established processes and policies.
Continually work to improve operations.
Adhere to established service and operational level agreements.
Strict compliance to established documents, guidebooks or runbooks, and follow through with subject experts on the document revision to maintain relevant documentation
Maintain open communication with key stakeholders (end-users, field services engineers & global counterparts)
Participates in activities or identifies opportunities to enhance own knowledge and skills
Be the master in housekeeping, ensure safety in workplace and discipline in inventory control
Monitor, track and organize open tickets as they come in according to priority and forward to appropriate team member for handling
Perform other job-related duties as assigned
Skills & Competencies
Good understanding of computer systems, OS (Win & MAC) & hardware
Very strong understanding of Windows architecture (well versed with identifying patterns in Event Viewer, Event Logs, WMI, etc.)
Very strong understanding of client endpoint hardware and components and the ability to co-relate Windows health events to hardware / software
Good understanding of any BI tools (preferably Tableau)
Ability to diagnose and resolve technical issues with end-user devices
Experience on end user monitoring tools preferably Aternity
Basic understanding of enterprise network LAN, WAN and Wireless
Basic understanding of Datacenter setup
Able to troubleshoot O365 issues - including Word, Excel, Access, Skype, and Outlook
Excellent written and verbal communication skills
Able to work effectively both independently and within a team
Strong attention to detail and high accuracy in work
Exercises some independent judgment and reasoning within established guidelines
Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
Strong sense of discretion and confidentiality required
Able to multi-task, meet deadlines, and work in a fast-paced environment
Able to conduct presentations and training to small group
Ability to stay current with technology and trends
Acquire job skills and learn company policies and procedures to complete routine tasks
Flexible with working in different time zones
Typically, 5-6 years of hands-on experience in IT environment, supporting Helpdesk/Field services in similar capacity. A good understanding of the Micron manufacturing environment is a definite advantage.
Proven ability to make sound decisions and able to work independently or as a team in handling multiple tasks
Worked with any BI tools (preferably Tableau) to establish business insights using data sourced from different data sources
Previous desktop support or monitoring experience required
Self-motivated and able to motivate others toward achieving the department set goals.
Willing to share knowledge and a good communicator in training peers and customers.
Knowledge in software development will be an added advantage.
Experienced in working with teams from multiple time-zones, multi-national interaction
Experienced in trouble-shooting multiple operating systems versions
Able to support individuals using different communication methods (phone, email, instant messaging)
Job-Specific Authority and Scope
Manager is consulted for decisions
Typically has a global geographic focus
Typically does not manage a budget
Business Travel and Physical Demands
Business travel of approximately 10 or less percent yearly is expected for this position.
Office environment. No special physical demands required.
Bachelor’s degree or global equivalent in a related field.
Job related certifications preferred.
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form
Keywords: Hyderabad || Telangana (IN-TG) || India (IN) || SGA || Experienced || Regular || Information Systems and Technology || #LI-MR3 || Tier 4 ||