Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Datacenter IT Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Microsoft Azure, Office 365, Xbox, OneDrive, and Bing search platforms.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon, and managed by, a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With personnel safety, environmental sustainability, and data security at the forefront of our datacenter design and operations -- we continue to grow and evolve as we meet the ever-changing business demands that make Microsoft a world-class cloud provider.
Be at the forefront of the action in CO+I as part of our global datacenter operations!
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
As a successful Datacenter IT Technician (DCT), your performance objectives include:
Empowering a culture of safety, security, and compliance across your datacenter activities
Providing remote support guidance to third party personnel physically executing to:
Power cycles, swapping of failed components, handling of storage media, and general troubleshooting for production, datacenter network, compute devices, and related infrastructure
Coordinating physical equipment installation leveraging multiple teams and workflows supporting datacenter network, compute devices, and related infrastructure
Providing remote support guidance to third-party personnel physically performing cable installations, testing, and troubleshooting standard datacenter grade networking optics, technologies and infrastructure
Understanding and executing your activities within a ticket management platform
If required, assisting Datacenter Inventory and Asset Management Teams with shipping/receiving and inventory management activities to support high volume work activity
Delivering to world-class customer service principles through your interactions and engagements pursuant to above activities
Establishing and enhancing strong working relationships with multiple and varied internal teams and external suppliers
Demonstrating a strong desire and capability to learn, grow, and develop new skills Fostering the OneMicrosoft culture and values with your team by promoting diversity and inclusion.