GRDS Datacenter IT Technician

Microsoft (Perth WA, Australia) 23 days ago

Business Function Overview:

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Datacenter IT Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Microsoft Azure, Office 365, Xbox, OneDrive, and Bing search platforms.

Empower Billions!

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon, and managed by, a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With personnel safety, environmental sustainability, and data security at the forefront of our datacenter design and operations -- we continue to grow and evolve as we meet the ever-changing business demands that make Microsoft a world-class cloud provider.

Be at the forefront of the action in CO+I as part of our global datacenter operations!

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.



As a successful Datacenter IT Technician (DCT), your performance objectives include:

  • Empowering a culture of safety, security, and compliance across your datacenter activities
  • Providing remote support guidance to third party personnel physically executing to:
  • Power cycles, swapping of failed components, handling of storage media, and general troubleshooting for production, datacenter network, compute devices, and related infrastructure
  • Coordinating physical equipment installation leveraging multiple teams and workflows supporting datacenter network, compute devices, and related infrastructure
  • Providing remote support guidance to third-party personnel physically performing cable installations, testing, and troubleshooting standard datacenter grade networking optics, technologies and infrastructure
  • Understanding and executing your activities within a ticket management platform
  • If required, assisting Datacenter Inventory and Asset Management Teams with shipping/receiving and inventory management activities to support high volume work activity
  • Delivering to world-class customer service principles through your interactions and engagements pursuant to above activities
  • Establishing and enhancing strong working relationships with multiple and varied internal teams and external suppliers
  • Demonstrating a strong desire and capability to learn, grow, and develop new skills
    Fostering the OneMicrosoft culture and values with your team by promoting diversity and inclusion.

Benefits and Perks

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away

GRDS Datacenter IT Technician

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