Job Description

Rentokil Initial is an international business services company employing over 36,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers.

Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

Rentokil Initial has been the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 branches nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are looking for a motivated, dynamic Key Account Executive - KAE (Outdoor Customer Service & Account Management) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the customer care team.

In this role you will be responsible for:

  • Support customer review for Key Account (KA) and branch Large Account (LA) customers
  • Managing existing portfolio / up selling / and client retention
  • Manage Pest Control and Hygiene customers
  • Coordinating with various internal department in ensuring proper execution and deliver outstanding customer service
  • Provide outstanding customer service through understanding, meeting and exceeding customer’s expectation or as a One Stop Customer fronting liaison
  • Assist in credit control work

Requirements

The ideal candidate will possess:

  • Minimum a Diploma in related discipline of studies with proven track record in managing portfolio growth
  • Highly successful at converting clients with the ability to adhere to KPI's to ensure success
  • Driven by data and building a network of excellent customer relationships
  • Ability to work onsite and go on joint visits with Technical and Service colleagues
  • Good understanding of Business clients in your designated locations
  • Autonomous and thrive on challenges
  • Required valid driving license because driving is part of the job requirement for this designation
  • Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

  • Excellent outdoor customer service, account management & negotiation skills
  • Ability to reach & exceed sales targets
  • Versatility to build rapport with people at all levels
  • Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
  • Commercially focused acumen

Benefits

Rewards and Benefits

  • Attractive base salary and sales incentives
  • Sustainable Car Allowance and Fuel Card
  • Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
  • Out-patient & Specialist Coverage
  • Dental & Optical Coverage
  • Additional Retirement benefits
  • Staff Purchase Plans
  • Mobile Phone provided and Smart work gadgets/ tools


You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.


Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.'


Address:

Rentokil Initial Ipoh. No. 22A & 26 Lebuh Perusahaan Klebang 9, Kawasan Perusahaan Klebang IGB, 31200 Chemor, Perak


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