Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.
As a business that is rapidly scaling, SunCulture has been focused on these three key priorities: building systems and processes for scale, aligning the customer acquisition strategy, and enhancing customer support.
About the role
As the Key Account Manager, you will oversee the relationships of SunCulture with its most important commercial clients. As the ideal candidate, you will be apt in building strong relationships with key clients by strategically meeting their requirements. Key Account Management functions will drive the achievement of sales quota based on assigned key objectives/metrics relevant to key accounts. The goal is to contribute to sustaining and growing our business to achieve long-term success.
Develop comprehensive, consistent, and senior relationships at multiple levels (Strategic, Tactical & Operational) with a portfolio of major clients and ensure touch-points work
Quantify company value to clients and work closely with internal teams to ensure client satisfaction
Manage expectations, monitor service levels, and implement any action plans that are needed to mitigate risk
Resolve any issues and problems faced by clients and deal with complaints to maintain trust
Serve as point of accountability and the link of communication between key clients and internal teams, including facilitating inventory and logistics, after-sales support, and technical backstopping
Negotiate contracts with key clients and establish a timeline of performance
Expand the relationships with existing clients by continuously proposing solutions that meet their objectives, identifying new opportunities, and creating new value
Play an integral part in generating new sales and/or up-sells that will turn into long-lasting relationships
Contribute to building brand awareness by representing the company professionally and communicating appropriately; understanding all products, capabilities, and ways of working and differentiation
Recruit, onboard, and manage the performance of your team.
Manage partner in-house training to ensure that all relevant staff are developed to a high standard of proficiency to scale sales, marketing, and aftersales management of SunCulture’s systems
Track, analyze, and benchmark distributor as well as competitor activity and performance to understand the implications of external environment changes on the business and enhance decision making.
Identify opportunities to leverage new partnerships, emerging technologies, systems, capacities, and applications to drive improved value
Develop, implement and maintain management reporting tools to effectively measure client conformances
Optimize partnership acquisition operations/processes to minimize the time between launch and market maturity
Propose and implement transactional cost reduction processes
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Design and enforce best practices for how teams build trusted relationships and influence decision-makers
Provide actionable feedback on all aspects of the organization for continuous scale and improvement.
Collaborate with the technical and business departments to continually improve systems for collecting, analyzing, and reporting data
Ensure operations are aligned with SunCulture’s processes as well as applicable local regulations, policies, and practices
Participate in innovation, offer, product, and feature development ideas processes as required
Facilitate the generation of new leads through the production of client proposals and grant applications and development of a client pipeline
Does This Sound Like You?
Fluent English speaking skills, fluent French is a plus
5+ years in Key Accounts Management experience, with an advantage if worked in a distributed team environment in solar, engineering, or any related field.
Strong trainer capabilities
Africa International Distribution experience
Strong listening and questioning skills - outstanding communication and interpersonal skills
Vision to understand customer needs and translate them into practical solutions
Ability to drive change
Proven planning and project management skills
Disciplined time management and ability to work under pressure
Able to analyze results and identify and explain any variances from targets
Ability to follow and ensure compliance with operational processes
Highly developed social, interpersonal, and communication skills.
Excellent team working and team developing ability.
Disciplined in time management and ability to work under pressure without supervision
Strong computer skills in, google sheet/Doc, Excel, Word, PowerPoint, and database management
Excellent English writing and grammar skills
Please apply online via this job page by 15th December 2020. We respond to all candidates however only shortlisted candidates will be interviewed.