Is an Ambassador for My Cartier Touch, the service signature for the Maison’s client experience. Leads, promotes and is instrumental in the implementation of the program locally. Through tailored coaching of the sales teams, you help them grow and contributes to an improved client experience and satisfaction.
The role will support key missions under talent management (acquisition, development & assessment) for the boutique teams, animate product training and provide L &D administrative support.
Duties and responsibilities include and are not limited to ; KEY RESPONSIBILITIES
MCT strategy implementation
Understand retail strategy and participates with the local retail team to implement MCT in all boutiques.
Guarantees the knowledge, understanding and application of the My Cartier Touch-recommendations to all.
Define the annual plan for coaching ensuring the international guidelines are met
Sales team coaching
Listens to, observes and evaluates the coachees’ in real-life situations and role plays.
Analyses and debriefs with the coachees’ and identifies strengths and axes of improvement.
Draws up individual action plans for the coaches.
Ensures that each coachee individually takes responsibility for the application and follow up of the action plans.
Is the warrant of the correct use of all My Cartier Touch-tools
Together with the Boutique Management teams, animates sessions in boutiques in relation to My Cartier Touch
Reports on new sales expert talent (HJ) competencies identified through Coaching Sessions.
Provides the Boutique Management, L&D manager with feedback after each coaching session.
Regularly monitors the Mystery Shopping/ Client Experience Barometer results and provides his/her management with the results and indicates potentials of improvement and makes recommendations of actions to implement.
Takes part in and provides regular feedback of My Cartier Touch-activities at an international level so that the program is in line with boutique reality.
Identify and enhancing staff’ skills, performance, productivity and quality of work
Work closely with L &D manager to identifying and assessing future and current training needs
Supporting in an overall or individualized training and development plan of staffs
Supporting in L&D Project and administration work HR
On-boarding, Provide orientation on important information on the HR intranet, organisation structure and commonly asked questions on company benefits e.t.c.
Send welcome email and go through key points with new employee
Supporting in L&D content updates in Cartier Connect site
Provide support during the year such as Performance Management Process and participates in the annual retail Career Committees - in the pre and post meeting works.
Assist in projects/initiatives from Cartier International and Richemont HR
Bachelor or Master degree graduated in Business or Social Science
Have backgrounds in business, leadership, human resources, development and education
At least 3-5 years in retail with experience as a people developer
Bi-lingual (English and Mandarin) is a plus
People developer – coaching skills
Self-motivated and result orientated
Effectively communicate with all levels of staff from management to frontline staff