Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description

Lead Quality Engineer – Delivery Services

Hong Kong

The Opportunity  

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Lead Quality Engineer with the resources to solve critical problems for the future of our business, which is why we need you. 

As a Senior/Lead Quality Engineer, you will ensure successful delivery of business initiatives in agreed time, cost and quality. Responsibilities include designing quality standards, testing resources management, developing process and quality control mechanisms in a cost effective manner.  Additional capabilities of consulting experience and able to collaborate in a large scale, cross functional project to improve the quality of our system development and deliverable. 

Candidate will be required to lead testing support over a busy, dynamic portfolio focusing on Individual Insurance and/or Group Insurance, Customer and Corporate Systems.  He/She should be a highly motivated individual who enjoys engaging with all roles across the business and have a good attention to detail in analyzing the needs of the business.  

What motivates you?  

  • You obsess about customers, listen, engage and act for their benefit  

  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes  

  • You thrive in teams, and enjoy getting things done together 

  • You take ownership and build solutions, focusing on what matters  

  • You do what is right, work with integrity and speak up 

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone  

We are looking for someone with:  

  • Degree holder in information systems, business administration or related subjects

  • At least 10 years related working experiences

  • Superb in team management skills

  • Experience working in a testing resources management role on diverse projects, e.g. digital applications, core operating systems, strategic projects, etc

  • Well organized and attentive to details, flexible with working hours

  • Good analytical and problem solving skills and disciplined with project scheduling.

  • Self-initiated and have a strong drive to learn, responsible and willing to expose to new technology.

  • Strong PC skills including MS Word, Excel, PowerPoint, Visio, Chinese Word Processing

  • Knowledge of Confluence, JIRA, Xray, Bitbucket, test automation tools preferred

  • Demonstrated experience in using Agile and Waterfall methodologies and techniques

  • Demonstrated experience in using structured methodologies and techniques

  • Able to clearly express business processes and ideas verbally and in written English

  • Able to present confidently to groups of audience.

  • Has an enthusiastic approach to moving the business forward.

  • Able to drive creative thinking, beyond the boundaries of current knowledge base.

On the job you will:

  • Build and maintain lasting relationships with all business stakeholders and related business partners.

  • Participate in various product development, regulatory enhancement and customer focus projects, collaborate with internal teams and stakeholders to define and document test strategy, planning and execution processes to ensure developed solution are well tested and validated before launching to real business environment.

  • Manage onsite and offshore testing resources from both inhouse and vendors.  Critically evaluate resources utilization, testing visibility, traceability and process control to deliver high quality output.

  • Lead the team in user acceptance testing planning and execution, review and approval sessions with stakeholders.

  • Provide test automation direction, hands on support to inhouse testing team and vendors.

  • Perform team lead duties including scheduling, reporting to management, supervising testing analysts, delegating and prioritizing workloads.

  • Resolve issues within and across teams.

  • Effectively communicate verbally and in written form to interact professionally with a diverse group, including executives, managers, and subject matter experts.

  • Support supervising manager in guiding and managing work efforts of the testing teams as well as promoting an effective and efficient team.

  • Successfully engage in multiple initiatives simultaneously.

Our commitment to you  

  • Our mission; to be a part of making Decisions Easier and Lives Better 

  • A leadership team dedicated to your growth and success  

  • A bold ambition and set of goals to be a leader in driving transformation in our industry  

  • Our best. Every day.  

Learn more about opportunities with us at jobs.manulife.com

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About Manulife

About Manulife Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and our global wealth and asset management segment, Manulife Investment Management, serves individuals, institutions and retirement plan members worldwide. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of March 31, 2021, we had CAD$1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.3 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application processAll information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.


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